Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.
The Enterprise Customer Success Manager will be a key player in ensuring the overall success and satisfaction of our clients. This role involves understanding the technical aspects of our products, collaborating closely with customers, and driving initiatives to maximize the value they receive. The successful candidate will have a technical background, exceptional communication skills, and a passion for customer success.
Role & Responsibilities
- Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers
- Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services
- Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions
- Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption
- Serve as the voice of the customer to address feedback and share across internal teams
- Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives
Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience
- Proven experience in a technical customer success and/or account management role
- Exceptional communication and interpersonal skills
- Proven ability to manage and grow customer accounts
- Customer focused with a passion for ensuring customer success
- Understanding of HTML, CSS, Javascript & SDK is a must
- Understanding of Vanilla JS, Vue, Angular and React a plus
- Must be able to work between East Coast
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