Enterprise Cloud Messaging Engineer

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team as an Enterprise Cloud Messaging Engineer located in various offices.

We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiatives, adaptability, and innovation, we invite you to join our team.

This role can be based in various offices, on a remote basis. This role reports to the Enterprise Messaging Manager.

Position Summary

Under the direction of the Enterprise Messaging Manager, the Enterprise Cloud Messaging Engineer is responsible for the development and delivery of cloud messaging systems. The Messaging Engineer will design, maintain and administer cloud messaging related systems to ensure a secure, stable environment for the firm.

Key Responsibilities

• Designs, manages and administers email security measures such as: Email authentication (SPF, DKIM, DMARC), Spam, Virus and content filtering, and URL rewriting and Attachment scanning
• Designs, manages and administers all messaging systems with focus on Microsoft Cloud Offering (Exchange Online, MS Exchange Online Archiving, Exchange Online Protection, Conditional Access Policies, Teams integrations)
• Creates and executes solutions implementation plans
• Troubleshoots system issues and performs problem analysis to resolution
• Documents procedures and standards for varying target audiences
• Understands and collaborates with Directory services teams for on premises and cloud based account management
• Develops and implements access, monitoring, control and documentation
• Provides metrics for service utilization and actionable data
• Participates in preparing and testing the disaster recovery plan
• Provides 24x7 response and assistance for all urgent and related responsibilities
• Provides subject matter expertise support to Help Desk and end users
• Powershell management and automation scripting via GRAPH
• Provides mentorship and guidance to Messaging team members
• Collaborates and partners with IT groups to promote efficient and secure services
• Participates in after hours on call duties
• Performs other duties as assigned/required
• Comfortable interacting with Firm leaders through presentations or one on one contact

Qualifications

Skills & Competencies

• Excellent communication skills
• In depth understanding of email standards, security practices and functional components
• Commitment to standards and documentation
• The ability to handle multiple priorities successfully
• Excellent interpersonal skills and a passion for working collaboratively

Education & Prior Experience

• 8 years’ experience engineering in a large messaging system environment with 4 years’ experience with Cloud based messaging solutions
• Bachelor’s degree in Information Systems/Technology or equivalent experience
• Microsoft Exchange related certifications preferred
• Previous law firm experience highly desired, though not required
• Experienced in systems administration and engineering to include application installations, security and patch update cycles, performance and availability troubleshooting
• Significant experience implementing email delivery and security platforms including message/spam filtering, transport threats and vulnerabilities, intrusion detection, antivirus and antimalware Critical participation in enterprise sized migration projects

Technology

• Proficiency with Windows-based software and Microsoft Word, Powerpoint, Excel and Outlook required
• Extensive knowledge of email security and authentication measures (SPF, DKIM, DMARC)
• Deep knowledge of Microsoft Exchange Online Protection and Exchange Online
• Demonstrated knowledge of email archiving standards and procedures, with focus on Exchange online Archiving
• Demonstrated knowledge Microsoft Azure based tools
• Understanding of DNS solutions such as BIND, AWS, and Azure
• Microsoft 365 with focus on Exchange Online experience, security and migrations

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.