Enterprise Sales Engineer

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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About the Role

We are seeking an experienced Enterprise Sales Engineer to partner closely with Sales Executives in acquiring net new enterprise customers. This role is focused on winning new business, not expanding existing accounts. You will play a pivotal role in the sales cycle — from discovery to technical validation and solution design — ensuring our unified communications solutions meet the complex needs of large enterprise customers.
Your expertise will drive technical credibility, help differentiate our platform, and ultimately close deals with new enterprise customers.

Key Responsibilities

• Partner with the account representative to strategize, plan, and execute pursuits of net new enterprise accounts.
• Lead technical discovery sessions to understand customer infrastructure, requirements, and pain points.
• Design and present tailored solution architectures, leveraging deep product and industry knowledge to align with customer goals.
• Conduct live demonstrations, proof-of-concepts (POCs), and technical workshops that showcase value and drive customer confidence.
• Serve as the trusted technical advisor throughout the sales cycle, addressing security, integration, and scalability questions.
• Collaborate with internal teams (Product, Engineering, Marketing) to ensure customer feedback is represented and solutions are optimized for enterprise-scale deployments.
• Develop and deliver compelling technical presentations for both business and IT stakeholders.
• Assist in creating competitive positioning and technical win strategies for target accounts.
• Support RFPs/RFIs by crafting accurate, persuasive, and technically sound responses.
• Stay current on industry trends, emerging technologies, and the competitive landscape in unified communications and enterprise collaboration.

Qualifications

• 5+ years of experience as a Sales Engineer, Solutions Consultant, or Pre-Sales Engineer in an enterprise B2B technology environment.
• Proven success supporting new customer acquisition (hunter motion) in large or strategic enterprise accounts.
• Experience working with Cisco and Avaya.
• Strong understanding of unified communications or related enterprise platforms.
• Deep technical knowledge in networking, voice, video, APIs, and integrations with enterprise IT ecosystems.
• Excellent communication and presentation skills; able to simplify complex concepts for executive and technical audiences alike.
• Experience designing and delivering proofs of concept (POCs) and managing technical evaluations.
• Ability to thrive in a high-velocity, competitive environment with a focus on new business growth.
• Bachelor’s degree in Engineering or relevant work experience

Preferred:

• Familiarity with enterprise security and compliance standards (e.g., SOC 2, HIPAA, FedRAMP).
• Experience with collaboration and contact center technologies.
• Technical certifications (e.g., CCNP, AWS, Azure, or equivalent vendor certifications).
• Master’s degree in Engineering or Business

Attributes for Success

• Hunter Mindset: Energized by chasing and winning new logos, not maintaining existing ones.
• Storyteller: Able to connect technology to real-world business outcomes.
• Collaborator: Works seamlessly with Sales, Product, and Customer Success to ensure a unified customer experience.
• Strategic & Tactical: Can both design the vision and dive into the technical weeds to deliver it.

70% / 30%

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance. 

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.

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