Enterprise Service Operations Senior Manager

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Information Digital Technology and Security (IDT&S) is currently seeking an Enterprise Service Operations Senior Manager to join the team in either Seattle, WA; Plano, TX; Berkeley, MO; Seal Beach, CA; Ridley Park, PA; Arlington, VA; North Charleston, SC; Chicago, IL; or Mesa, AZ.
The selected candidate will lead a broad set of business impacting activities that will modernize and transform the way IDT&S performs operations. Your objective is to set the strategy and execute plans across multiple workstreams to vastly improve our IT Service Management ecosystem across our global businesses. This includes supporting ServiceNow platform modernization and functionality, strengthening global governance, risk, and compliance operations, and leading our supplier strategy for Enterprise IT Operations.
This challenging role reports to the Director of Enterprise IT Operations as part of a global leadership team. This role requires mature confidence, collaboration, humility, a global mindset, and the drive to lead consistent improvement to deliver results across a variety of workstreams. This role will have direct engagement with senior executive leadership and requires a keen ability to influence and lead beyond direct organization.
Position Responsibilities:

• Lead organizational change management for the operations organization to ensure broad enterprise adoption of operations processes and tools
• Lead operations process and technology tool integration across the IT Service Management ecosystem to ensure cohesive, end-to-end operations service and improved employee experience
• Lead development and lifecycle of Integrated Operations Roadmaps
• Mange the supplier strategy for the global Enterprise IT Operations organization
• Strategic Planning: Define, analyze, and implement business transformation initiatives to enhance efficiency and productivity
• Program Management: Create, manage, and execute comprehensive project plans, roadmaps, and IDT&S governance framework
• Stakeholder Engagement: Act as a liaison between executive leadership, project teams, and stakeholders to gain buy-in and manage expectations
• Governance, Risk, and Compliance Management: Proactively identify, monitor, and mitigate risks and dependencies
• Performance Tracking: Define Key Performance Indicators (KPIs) to measure success to ensure value and communication

To thrive in this environment, you will be:

• Strategic thinker with the ability to see and influence the bigger picture
• Dynamic, innovative, creative, curious, resilient, with the ability to lead through ambiguity to deliver positive impactful business results
• Team orientated, influential, and enjoy a dynamic environment with demanding challenges
• Excellent communicator who can engage across all levels of leadership
• Outcome focused leader modeling unmatched professionalism and solid decision making
• Able to lead and influence others outside of your organization
• Flexible to accommodate schedules associated with supporting a global enterprise

Basic Qualifications (Required Skills/Experience):

• 10+ years of experience leading through influence and partnering with cross-functional teams on projects, transactions, or initiatives
• 10+ years of experience leading large scale IT transformation projects
• 10+ years of experience leading teams in a formal management role
• 5+ years of experience in ITIL, portfolio management, or service management
• 5+ years of experience leading global teams across multiple time zones
• Willing to travel up to 10%

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or higher
• Experience in program management in complex environments
• Experience leading a team in the implementation of AI & automation capabilities
• Excellent communication skills and experience communicating with senior executive leadership

Conflict of Interest:
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $191,250 - $277,150
Applications for this position will be accepted until Mar. 16, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.