Similar Jobs
Software
As an Enterprise Customer Success Manager, you'll manage key customer accounts, ensure product success, build relationships, and advocate for customers' needs.
Top Skills:
ChorusCitrixFilemaker ProGoogle WorkspaceOutreach.IoSalesforceSlackSplunkVdiVMwareZoom
Cloud • Software
This role involves building strong customer relationships, aligning Five9 solutions to client goals, and collaborating with internal teams for customer success.
Top Skills:
Crm SoftwareCustomer Success Management Software
Digital Media • Information Technology • News + Entertainment
Lead design and delivery of AI-enabled product capabilities, including agentic workflows, LLM/agent productionization, distributed inference, model lifecycle, and reusable patterns. Drive cross-functional implementation, mentor engineers, improve performance/scalability, and ensure reliable, maintainable customer-facing AI features.
Top Skills:
AgentsAi ToolingAWSAzureDistributed SystemsGCPGoLlmsModel EvaluationModel MonitoringModel RetrainingNlpPythonReal-Time InferenceRecommendation SystemsTime Series Modeling
The ideal candidate brings a strong interest in both business and technology and thrives in a customer-facing role. In this position, you will serve as the primary point of contact for all things Cloudinary, effectively communicating product capabilities and representing the customer’s voice within the organization.
Success in this role will be measured by your ability to retain customers and drive both revenue growth and product adoption.
Responsibilities:
- Serve as the primary point of contact and trusted advisor for customer technical stakeholders, deeply understanding their business needs and aligning them with our solutions
- Provide expert technical guidance to developers, product managers, system architects, and marketers on best practices for leveraging our Image, Video, and Asset solutions
- Nurture strong customer relationships through ongoing communication, regular meetings, and proactive support to ensure satisfaction and retention
- Identify and pursue expansion and upsell opportunities in collaboration with the sales team, leveraging scaled customer success motions to drive revenue growth
- Drive product adoption and maximize value realization by monitoring customer usage trends and deploying proactive, automated interventions
- Track customer health using analytics and segmentation, identifying risks early and executing mitigation strategies to ensure long-term success
- Act as the voice of the customer internally, synthesizing insights from interactions and data to influence product development, support initiatives, and sales strategies
About you:
- 3+ years of experience as an Enterprise Customer Success Manager in a SaaS company
- Proven track record of retaining and growing multiple customer relationships
- Experience with technical SaaS products; familiarity with web/mobile environments, APIs, DAM, and cloud-based technologies is a strong plus
- Excellent communication skills with the ability to engage effectively with enterprise customers
- Highly organized, self-motivated, and results-driven individual contributor
- Data-driven approach, leveraging customer insights and segmentation to tailor and optimize engagement strategies
- Minimal travel required (up to 10%, as needed)
- You have a strong track record of working toward revenue-linked (NDR/NRR/GRR) KPIs
- Your background includes driving product adoption across your customer base
- You have managed a portfolio of 15+ major enterprise accounts, including big corporates (Fortune500), with a total book of business exceeding $4M
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
