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Provides support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.
Performs a wide range of administrative duties to gather information and assist in the escrow process
Duties may include: Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions
Communicates requirements and other information to clients
Interprets various agreements as they relate to closing and prepare all documents required for transactions
Receiving mail via FedEx, UPS and USPS
Stacking closing packages and various other closing documents
Shipping to collateral warehouse, lenders and borrowers
Tasking and data entry into system
Reviewing and reconciling various documents within the closing package
Interpret various agreements as they relate to closing and prepare all documents required for transactions
Communicate requirements and other information to clients
What You'll Bring
High School Diploma or equivalent
2+ years experience in an escrow-related field
Customer service skills
Problem solving skills
Strong organizational skills
Knowledge of MS Office suite
Excellent verbal/written communication skills
Able to maintain professionalism and a positive service attitude at all times
Strong detail orientation
Knowledge of company and/or client operating systems
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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