Escrow Assistant (Remote Opportunity)

Who We AreJoin a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoMid-level escrow disbursement and prefunding support position in a fast-paced environment providing remediation of residential loan package execution.

What You'll Do

• Reviewing signed lender packages consisting of standard lender refinance packages, i.e. notes/security instruments, affidavits to give funding approval.
• Communicating internally and externally to customers to resolve/correct documents from refinance and purchase transactions.  
• Responsible for the reconciliation of outstanding deposits and disbursements by handling checks, wires, balancing files to lender instructions and lender wires. Support internal and external customers on issue resolution via integrated, email and phone communications.
• Responsible for ancillary functions such as check reissue, trial balance reconciliation, and refund processes.  

What You'll Bring

• High School diploma or equivalent
• 2+ years experience in an escrow related field
• Texas escrow experience preferred, but not necessary
• Customer service skills
• Problem solving skills
• Strong organizational skills
• Knowledge of MS Office suite
• Excellent verbal/written communication skills
• Able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Knowledge of company and/or client operating systems

Salary Range: $19.82 - $26.43 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.