Escrow Assistant

About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. 

Headquartered in New York City with teammates across the US, Orchard boasts over 150+ employees. We have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose, who have also backed the likes of Pinterest, Airbnb, Shopify and Sweetgreen. We're proud to be recognized by Crain's, Inc. 5000, Glassdoor, Parity.org and Built In on their lists of best places to work.

About the Role

The Escrow Assistant is responsible for key functions to deliver a successful closing experience. From post-contract to close, you will be on the front lines of customer engagement where you’ll use strong problem-solving and process execution to drive outcomes. You will juggle multiple tasks with competing deadlines, easily adhere to new processes quickly and stay on top of modifications as the business evolves. No matter how big or small a task is, you will roll up your sleeves and help deliver an incredible home buying and selling experience for our customers. 

This is a full-time, remote role that will be based in Texas and will report to the Manager, EC.

What You’ll Do Here

• Assist with pre-close and post-close document preparation and tasks in support of the Escrow and Closing teams:
• Coordinate the collection of key documents and information from customers and external providers
• Ordering payoffs, surveys, and home warranties 
• Prepare preliminary settlement statements and process lender title requests
• Review contracts, commitments, and orders to ensure all information is correct in preparation for the closing
• Identify issues pertaining to the contract and title commitment
• Strategize on curative matters
• Assemble all necessary documents to prepare files and closing packages
• Manage data and document storage: transmit, scan, and file into appropriate systems
• Coordinate closing time and location with customers and notaries
• Work within strict deadlines to ensure closings happen on time
  

We'd Love To Hear From You If You Have

• 3+ years of experience as an Escrow Assistant or Escrow Coordinator, with a solid understanding of the closing process from start to finish.
  Exceptional customer service skills — both verbal and written — and take pride in building strong, positive relationships with clients, colleagues, and partners.
• Strong technical skills and confidence working with escrow and title platforms (such as Qualia) as well as other digital tools that streamline workflow.
• A resourceful approach to problem solving, where you take initiative and have a proactive mindset.
• A knack for understanding complex, multi-step processes and how your role contributes to the success of the entire team.
• An ability to thrive in a collaborative environment, embodying the mindset of “Team Before Self.”
• A passion for innovation, are open to learning new systems, and are comfortable adapting to change in a fast-paced setting.
• Exceptional organizational skills and attention to detail, ensuring accuracy and consistency in every task.