Provide high-level administrative support to sales and senior leaders: prepare client visits and clothing deliveries, manage client orders/files and calendars, communicate with clients, assist sales prospecting and digital marketing, maintain inventory and sales materials, deliver customer service, and perform light lifting and local pickups/deliveries.
At the Tom James Company, an Executive Administrative Assistant plays a critical role in supporting sales team members, store leadership, and senior organizational leaders in achieving our mission of being a global leader in the fashion industry. As a trusted partner to executive leadership, this position provides strategic administrative support, facilitates cross-functional collaboration, and helps drive organizational effectiveness. The role is a key member of the sales support team and serves as a high-level Executive Assistant to senior company leaders.
We currently have a full-time opportunity available in our Austin, Texas office. This position offers up to 40 hours per week, with a pay rate of $21–$22 per hour, depending on experience. We provide a comprehensive benefits package that includes generous paid time off (PTO), paid holidays, and a 401(k) retirement savings plan.
Regular onsite attendance required.
Job Responsibilities
- Preparing for daily client visits
- Prepping clothing to be delivered
- Locating necessary client information (A/R balances, sales sheet)
- Updating sales materials regarding fabrics/options
- Coordinating and maintaining all client orders/files
- Communicating with clients:
- Setting up appointments
- Providing status of orders
- Scheduling deliveries
- Sending reminders
- Supporting the sales efforts of the sales professional by:
- Communicating regularly with the sales professional and other members of the store team
- Meeting with the sales professional to set goals
- Managing daily calendar
- Organizing inventory
- Pursuing efficiencies for processes and communication
- Picking up and delivering client items as needed
- Prospecting new clients using internet and social media applications
- Digital marketing - proficient in LinkedIn, Instagram, Facebook, Threads, Twitter
- Entering referrals into proprietary system
- Sending introductory and promotional messages
- Creating call lists/hot lists
- Delivering exceptional customer service when contacting factories, corporate office, clients and outside vendors
- Maintaining a professional image to interface with corporate clients
A successful candidate fits the following criteria:
- Confident, independent worker
- Strong communication skills (verbal, written, listening)
- Excellent organizational skills
- Outstanding time management skills
- Professional customer service skills
- Social Media savvy (especially on LinkedIn & Instagram)
- Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms
- Possesses basic accounting skills (such as balancing accounts)
- Enjoys being flexible and multitasking
- Motivated to tackle challenges
- Yearns to work in a fast-paced team environment
- Able to bend and lift 20 lbs.
- Valid Driver’s License required (Exception: larger metropolitan areas)
- Two years office-related experience is preferred.
- Experience with a sales-oriented environment is a plus!
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