Executive Assistant to the CRO & SVP, Head of CX

Description

Sprout Social is looking to hire an Executive Assistant to support our Chief Revenue Officer and Senior Vice President, Head of Customer Experience. 

Why join Sprout’s Revenue team?

The Revenue team is responsible for selling and supporting the leading social media management platform for businesses. Together with the Marketing team, we deliver thought leadership, experiences, and content that showcase Sprout’s value and deliver customer joy. This role is a unique opportunity to work with the executives leading those teams and to partner closely with their respective Chiefs of Staff, ensuring seamless coordination across leadership and their teams. You’ll provide a wide array of administrative, logistical, and project-related support to executives. This person will report directly to our Chief of Staff to the SVP, Head of CX, with a dotted line to the Chief of Staff to the CRO. 

What you’ll do

As an Executive Assistant at Sprout Social, you will play a critical role in supporting the CRO and SVP, Head of CX, ensuring the seamless operation of the Sales and Customer Experience organizations. You’ll anticipate executives’ needs and proactively work to identify solutions. Your ability to navigate ambiguity, manage shifting priorities, make independent decisions, and do so with exceptional communication and attention to detail will be critical to your success in this role. 

• Collaborate closely with the CRO, SVP, Head of CX, and Chief of Staff to align priorities and ensure their schedules accurately reflect organizational goals.
• Coordinate and manage meetings, ensuring key sales and success stakeholders are included as necessary.
• Assist the Chief of Staff in preparing meeting agendas, gathering materials, and distributing detailed meeting notes with clear action items to the relevant technical and product teams.
• Conduct regular reviews of the CRO and SVP, Head of CX's calendars to optimize time management, streamline scheduling, and minimize conflicts.

• Support the logistical and tactical coordination of key revenue initiatives, including scheduling meetings, securing meeting rooms for in-person or hybrid sessions, and managing related logistics.
• Serve as a liaison between the CRO, SVP, Head of CX, and cross-functional teams to maintain alignment on priorities and ensure smooth communication across departments.

• Manage travel logistics for the CRO, SVP, Head of CX, and key team members, ensuring travel plans align with critical sales and success initiatives, such as onsite meetings and offsites.
• Prepare and submit timely expense reports, ensuring compliance with budget guidelines and company policies.
• Proactively adjust travel arrangements to accommodate last-minute changes, including flight cancellations or modifications to arrival/departure schedules.

• Plan and organize internal and external events, including revenue offsites, onsites, and team-building activities.
• Support the logistics and coordination of all-hands meetings, and other key gatherings for sales and customer experience teams.
• Gather feedback from internal revenue teams after events to identify areas for improvement and optimize future event planning.

What you will bring

The minimum qualifications for this role include:

• 5+ years of experience providing high-level administrative support to C-suite executives, including previous or current experience as an Executive Assistant.
• Proven experience working in a fast-paced environment, with a strong understanding of managing complex revenue operations.
• High proficiency with productivity tools (Google Workspace, Slack, Zoom) and collaboration platforms (Confluence) used in engineering and product management.
• Extensive experience with expense management and travel booking software.

Preferred qualifications for this role include:

• Experience supporting executives within sales or customer success teams.
• Familiarity with sales methodologies such as MEDDICC, Challenger, and/or value-based selling.
• Strong understanding of technical documentation, project management workflows, and technical reporting processes.
• Willingness to provide flexible support outside regular office hours as needed. While we aim for a consistent schedule, occasional exceptions may arise.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training and onboarding program alongside other new team members, gaining a comprehensive understanding of our products and how your role contributes to the organization’s success.
• Collaborate with the Chief of Staff to define key success metrics for your role and establish a framework for measuring progress.
• Develop a deep understanding of the CRO and SVP, Head of CX’s priorities, leadership styles, and communication preferences.
• Build strong working relationships with the sales, success, and Chief of Staff teams to ensure alignment and smooth collaboration.
• Begin managing daily administrative tasks, including email triage, meeting preparation, and scheduling, ensuring efficiency and organization.

Within 3 months, you’ll start hitting your stride by:

• Build strong relationships with cross-functional leaders in Sales and Customer Experience to understand their working models and ensure seamless collaboration.
• Take full ownership of scheduling, travel logistics, and event coordination, ensuring smooth operations and effective coordination across technical and product teams.
• Drive process improvements to streamline administrative workflows and increase efficiency.
• Support cross-functional projects by collaborating closely with sales & success teams, and the Chief of Staff to ensure timely execution and alignment with strategic goals.

Within 6 months, you’ll be making a clear impact through:

• Anticipate the needs of the CRO and SVP, Head of CX, proactively managing their schedules and reducing their administrative workload.
• Continuously refine administrative processes to improve efficiency and enhance communication flow between technical leadership and their teams.
• Take on increasing responsibility for supporting high-impact cross-departmental initiatives, ensuring smooth coordination and execution across teams.

Within 12 months, you’ll make this role your own by:

• Collaborate with the Chief of Staff to streamline and enhance scheduling and workflow practices, driving greater efficiency and effectiveness.
• Actively seek and respond to feedback from peers, customers, and leadership, both solicited and unsolicited, to continuously improve processes and outcomes.
• Bring fresh ideas and innovative solutions to the table, using your unique skills and perspective to drive positive change and make an impact in ways we haven't yet imagined.

Of course, what is outlined above is the ideal timeline and responsibilities, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program 

We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program:

• Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
• Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
• Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
• Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
• Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
• Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are:

• Zone 1 (New York, California, Washington): $101,200 - $139,150 USD annually
• Zone 2 (All other US states): $92,000 - $126,500 USD annually

The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. 

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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