The Venue Coordinator will manage fan services operations, oversee volunteers, ensure accessibility services, and coordinate event information delivery to enhance fan experiences during the FIFA World Cup 26™.
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
This role is designated as match day-only and includes participation in a select number of required training sessions scheduled ahead of the tournament. Reporting organizationally to the FIFA Fan Operations Venue Lead, the Venue Coordinator will be a key member of the FIFA26 Fan Operations team, and work in close collaboration with the FIFA Headquarters and other key individuals responsible for delivering a positive fan experience.
The main responsibilities and oversights of the Venue Coordinator for the FIFA World Cup 26™ include:
- Serve as a point of contact for the FIFA Fan Operations Venue Lead on all Fan Services Operations
- Manage the Gate Supervisors ensuring they are briefed, and have the operational equipment required
- Responsible for the deployment, briefing and overall management of the Fan Operations volunteers
- Ensure that critical event and venue information is available to fans and staff through multiple channels
- Coordinate with Audio Descriptive Commentators
- Oversight of the Restricted Item Storages located across the stadium
- Work alongside the Accessibility team to ensure all mobility and accessible services are delivered to a high standard
- Responsible for the maintenance and deployment of company assets and equipment
- Collaborate with other departments to identify and solve any potential issues
- Other duties as assigned by Fan Operations Venue Lead
YOUR PROFILE
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
Education & Qualifications
- Bachelor’s degree
- Strong problem-solving skills with the ability to make decisions quickly and willing to address potential issues proactively
- Ability to use complex communication pathways to quickly access resources
- Effective interpersonal skills with the ability to build and maintain professional relationships across diverse teams and partners
- Ability to pivot your work in response to dynamic environment with rapidly changing situations
Work Experience
- 3+ years of experience in event management and/or operations roles
- Experience working and collaborating with large teams
- Public speaking experience
- Leadership experience, specifically with part time staff and/or volunteers a plus
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools.
Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.
About
We are FIFA, the global governing body for football.Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.We are a modern organisation with over 800 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami, Paris and Rabat, plus eleven regional offices from New Zealand to India, South Africa, Panama and Paraguay.
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