Firstmark Services Specialist l - Specialty

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Firstmark Services is the operational division for consumer loan servicing within Nelnet Diversified Services. We provide innovative and flexible financial solutions that enable our clients’ success and deliver a positive experience to their customers.
The Specialty team is responsible for high-risk functions and requires detail-oriented individuals that perform with a high degree of quality. The Firstmark Services Specialist I - Specialty provides a superior customer experience, performing multiple complex duties, and researching unique issues within the Specialty team. The Firstmark Specialist I – Specialty associate will be responsible for prequalifying and processing customer’s cosigner release, loan modification, credit reporting and disputes, ID Theft/Fraud and bankruptcy processing.

Must reside in Nebraska, Texas, or Wisconsin.

Starting pay rate of $16.50 per hour

JOB RESPONSIBILITIES:

• Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.

• Contribute to Continuous Process Improvement.

• Manage multiple conflicting priorities & consistently meet deadlines.

• Identify trends and problems.

• Maintain procedure and process map changes.

• Research and resolve complex and unique accounts.

• Work with internal and external customers; resolving issues.

• Maintain files on problem accounts, items and transactions.

• Provide information to other areas of the company.

• Develop, maintain and distribute reports as necessary.

• Provide backup support as directed by leadership team.

• Provide training as needed.

• Perform quality control functions as needed.

• Work on special projects as assigned by leadership team.

EDUCATION: 
Associate’s degree or Bachelor’s in Business or Accounting preferred.

EXPERIENCE: 

• 2 - 3 years of customer service, general office, accounting and research experience preferred. 

• Knowledge of Loan Servicing and/or Originations systems preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Service Excellence

• Oral communications

• Written communications

• Teamwork

• Accuracy/Attention to Detail

• Working with MS Office

• Business Math

• Problem Solving

• Managing Multiple Priorities

• Decision Making and Critical Thinking

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected].

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring