Fixed Operations Specialist

Description
This role is categorized as remote. This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a regular basis. This position requires an employee to cover territory visits across multiple states within the region
Our diverse team of employees brings their collective passion
for engineering, technology, and design to deliver on this ambitious future and the ambitious commitments we've made are moving us closer to realizing this vision empowering a cohesive and adaptable team of Zone and District Managers who integrate parts and service functions on a day-to-day basis.
Responsibilities:

• deliver outstanding customer experiences at every touchpoint and do so on a foundation of trust and transparency.
• Train , coach, and counsel as well as process integration, tools development, performance and analysis reports and business planning.
• Serve as a trusted advisor to zone and district parts and service managers
• Support in driving revenue growth, achieving KPIs and effective execution of all Customer Care & Aftersales programs, initiatives and related activities
• Responsible for successfully addressing and resolving zone and district needs, including but not limited to: Warranty, NPS, Retention, STS Training, EV Training & Compliance
• Implement and document of actions plans to overcome zone or district headwinds
• Ensure alignment with CAP goals and metric
• Champion regional Customer Care & Aftersales CA projects as determined by leadership

This job may be eligible for relocation benefits.
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

• The salary range for this role is ( 89,700 - 143,300). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

Additional Description
Required Qualifications:

• 3+ years of experience in dealership fixed operations
• Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration or customer experience or in combination
• Automotive Parts, Service Systems Dealer Operating Reports, Dealer Business Intelligence , Dealer Contact Tool or Profit Optimization or in combination
• Financial and Fixed Coverage Optimization
• Ability to travel 50% of the time domestically, cross multiple states within the region
• Overnight Travel Required
• Experience with PowerPoint, Excel, and Microsoft Word

Preferred Qualifications:

• Bachelors Degree preferred
• Exemplary consultative skills
• Successfully builds and maintains strong internal/external relationships
• Successfully Results driven and Change Management
• Effective Informative and Persuasive communication skills
• Strong Time Management & Prioritization Skills
• Effective Problem Solving
• Proficient in strategic planning, learning agility and engaging remote teams Consistently Demonstrates Innovation and Creativity
• Consistently Demonstrates Initiative & Adaptability
• Strong Customer Orientation and Conflict Resolution

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging for all employees. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is proud to be an equal opportunity employer and is committed to providing a workplace that is free of unlawful discrimination.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
Accommodations (U.S. and Canada)
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