Flow Production Tracking Administrator

Flow Production Tracking Administrator (6 month CONTRACT)

United States, Remote

Insomniac Games is looking for a Flow Production Tracking Administrator. In this role, the Flow Administrator is responsible for stabilizing and maintaining our Flow Production Tracking (formerly ShotGrid) environment, with an initial focus on the Flow/Jira Bridge that underpins our daily production workflow. Flow is the system of record for production tracking across 300+ users and thousands of tasks per month. The initial scope of the engagement is 6 months, prioritizing bridge stability before expanding to broader Flow improvements.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Stands up a studio-owned instance of the Flow/Jira Bridge so that bridge configuration, deployment, and recovery can be managed internally without dependency on Sony Interactive Entertainment HQ.

• Stabilizes and maintains the Flow/Jira Bridge as the first priority of the engagement, ensuring data integrity between Flow and Jira.

• Re-architects the Flow automation and event listener layer for reliability and security, including migration off the current virtual machine to infrastructure that is not prone to unscheduled restarts.

• Troubleshoots Flow and Jira Bridge issues for internal developers and external development partners; serves as the primary point of escalation when the system is not behaving.

• Audits and documents the current Flow and Jira Bridge configuration, integration architecture, and recovery procedures.

• Fixes broken or degraded areas of the Flow pipeline as scoped with pipeline engineering, beginning with the Character workflow.

• Sets up and improves Flow pipelines for upcoming work, including VFX, and contributes ongoing improvements to the Cinematics pipeline.

• Administers Flow Production Tracking day-to-day: schema, permissions, page layouts, custom fields, entity relationships, and project setup.

• Configures and supports vendor (external partner) permissions and workflows, ensuring information access is appropriate to each partnership.

• Designs and builds Flow dashboards, reports, and custom pages to meet production and leadership reporting needs.

• Other duties may be assigned.

EXPERIENCE AND EDUCATION

• Five plus years of professional experience administering Flow Production Tracking, ShotGrid, or Shotgun in a games, VFX, or animation production environment, or an equivalent amount of education and experience.

• Demonstrated experience operating in a multi-vendor co-development environment.

• Shipped at least one AAA title with Flow/ShotGrid as the production system of record preferred.

TECHNICAL SKILLS

• Hands-on experience with the sg-jira-bridge or a comparable Flow/Jira integration, including reading, modifying, and deploying the Python service independently.

• Working knowledge of the Flow Python API and Toolkit (tk-core, pipeline configurations, YAML configuration).

• Experience deploying and operating the Flow event listener and automation framework as a reliable service rather than as a fragile script on a virtual machine.

• Proficiency with Jira administration, including workflows, custom fields, issue types, and the Jira REST API.

• Comfort designing permissions and information access for mixed internal and external (vendor) user populations.

• Familiarity with Perforce, Maya, and standard DCC pipelines.

• Experience with self-hosted services, containerization, or CI/CD for pipeline tooling is a plus.

• Experience with RV, Deadline, or other render/review tool integrations is a plus.

• SQL and reporting or BI tool experience is a plus.

OTHER SKILLS

• Strong written communication; able to produce documentation that others can use to operate and recover the system.

• Ability to triage between time-sensitive production issues and longer-term platform work without losing momentum on either.

• High degree of autonomy and accountability; proactively identifies and resolves production issues without requiring close oversight.

• Collaborative and solutions-oriented mindset with a track record of building strong working relationships with internal teams and external partners.

• Ability to work effectively across time zones with overseas external development partners.