Supervise and staff the front office team, including hiring, training, scheduling, and day-to-day oversight. Perform front desk duties as needed, operate the MICROS system and reconcile reports, coordinate guest requests with Housekeeping and Engineering, and provide professional guest check-in/out and service.
Job Summary & ResponsibilitiesPreferred Qualifications
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
What we are looking for
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Similar Jobs
Big Data • Real Estate • Software
Lead design and delivery of scalable, reliable backend systems; provide architecture guidance across teams; mentor engineers; collaborate with product and design; prototype new technologies; use AI/LLMs to accelerate development while validating outputs; ensure high-quality code and engineering practices.
Top Skills:
Ai Coding AssistantsAWSDatabase SystemsFastapiLlmsNumpyPandasPydanticPythonReact
Hardware • Internet of Things • Software • Wearables • Semiconductor
Provide technical support to Austin office employees by troubleshooting hardware, software, and network issues while maintaining IT infrastructure and documentation.
Top Skills:
AWSLinuxmacOSPowershellPythonWindows
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead payer operations transformation projects in health services: analyze complex data, develop performance metrics, optimize processes, engage stakeholders, support operations strategy and resource management, conduct market research, mentor team members, and drive operational excellence to improve service delivery and client outcomes.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
