Front of House Manager

Description

About the Role

Are you a hospitality-driven leader who thrives in a live-event environment? We're seeking an experienced Front of House Manager to serve as the face of our performing arts center and ensure every patron, regardless of background or ability, feels genuinely welcomed. This is a high-visibility leadership role at the intersection of guest experience, community engagement, and arts administration.

What You'll Do:

Guest Experience & Event Operations

• Lead all front-of-house operations for performances, special events, and venue rentals

• Oversee audience flow, seating assignments, lobby management, and ADA/accessibility accommodations

• Serve as the approachable, highly visible face of the Center in lobby and public spaces

• Manage patron concerns with professionalism, empathy, and sound judgment

• Coordinate seamlessly with box office, concessions, production, and security teams

• Ensure all patron areas are safe, clean, welcoming, and operationally ready before each event

• Remain on-site through the conclusion of events and full patron egress

• Serve as the designated on-site emergency and incident point of contact

Volunteer Program Leadership

• Recruit, interview, onboard, and train volunteers who reflect the Center's values of diversity, equity, and inclusion

• Develop and manage volunteer schedules ensuring adequate coverage for all events and special projects

• Serve as the primary volunteer liaison, building lasting community relationships

• Track volunteer hours, maintain accurate records, and generate engagement/retention reports

• Lead volunteer training sessions and design recognition initiatives that celebrate contributions

• Collaborate across departments to identify and fulfill volunteer needs

Administration & Resident Company Liaison

• Prepare post-event reports documenting attendance, incidents, and patron feedback

• Log staff payroll hours and volunteer points accurately before the end of each shift

• Complete the Weekly Office Hours Checklist consistently

• Serve as the lead FOH contact for assigned resident companies—attend pre-show meetings, manage program distribution, and maintain up-to-date briefing sheets throughout each production run

• Maintain FOH supplies, signage, and accessibility resources

• Keep senior leadership promptly informed of any situation requiring immediate attention

Requirements

What We're Looking For

The ideal candidate brings a warm, professional presence and a genuine passion for the performing arts and community service. You are calm under pressure, skilled at de-escalation, and deeply committed to inclusive guest experiences. Bilingual is a plus.

Key Competencies & Keywords

• Front of house management | Theater operations | Performing arts venue experience

• Guest services leadership | Patron experience | Hospitality management

• Volunteer program management | Volunteer coordination | Community engagement

• ADA compliance | Accessibility accommodations | Inclusive event management

• Event operations | Live event management | Arts administration

• De-escalation | Conflict resolution | Incident response

• Cross-functional collaboration | Team leadership | Staff coordination

• Data entry | Record-keeping | Post-event reporting | Payroll tracking

• Diversity, equity, and inclusion (DEI) | Community-centered service

Why Join Our Team

You'll be part of a mission-driven organization that believes in the transformative power of the arts. Every event is an opportunity to connect patrons with world-class performances in an environment that prioritizes equity, belonging, and excellence. Our front-of-house team is the heartbeat of that experience, and as its manager, you'll shape it every single night.

This role regularly requires evening, weekend, and holiday availability. The position description is not exhaustive; additional duties may be assigned as organizational needs evolve.

ABOUT THE AT&T PERFORMING ARTS CENTER

The AT&T Performing Arts Center is a nonprofit foundation that operates and programs a 10-acre campus comprised of three premier performance venues and a park in downtown Dallas. Audiences enjoy the best and most recent from Broadway; the finest dance companies from across the globe co-presented with TITAS Presents; and top concerts, performers, and cutting-edge speakers. Thousands of students explore and more deeply experience the arts through the Center’s education program, Open Stages. The Center also offers free programming for audiences from every part of the community.

Guiding Principles:

Our Purpose - Shape the stage for life to thrive in Dallas

Our Vision - To be a catalyst for imaginative excellence that enables economic and artistic growth for Dallas

Our Mission - We are a vibrant cultural hub that provides, operates and activates exceptional spaces for artists, artistic organizations and our community. 

At the core of the Center's culture are the values that shape the actions of its people. We are deeply committed to cultivating an atmosphere of inclusion, diversity, and equity, extending our dedication to our staff, artists, community, and beyond. Our foremost commitment is to listen to each other, learn from each other, and take a stand for what we know is right. By doing so, we strive to ensure that every individual feels valued, respected, and secure within our organization.

The Center’s Core Values are to passionately pursue our mission by being:

• Achievement Focused – Committed to the advancement and cultivation of the performing arts in Dallas
• Community Minded – Actively fostering and participating in meaningful community interactions
• Customer Service Driven – Dedicated to the service of internal and external constituents so that all want to return
• Flexible – Willing to change to achieve results

The Center’s five resident companies are among the city’s leading arts institutions: Anita N. Martinez Ballet Folklorico, Dallas Black Dance Theatre, The Dallas Opera, Dallas Theater Center and Texas Ballet Theater.

Designed by internationally acclaimed architects, the Center’s campus includes the Margot and Bill Winspear Opera House, Dee and Charles Wyly Theatre, Annette Strauss Square, and Elaine D. and Charles A. Sammons Park are some of the finest performance venues in the world.