As a Senior Software Engineer, you will design and deliver secure, scalable applications that integrate with enterprise contact center platforms. You’ll work on features such as call routing, IVR workflows, and real-time call logging, collaborating with agile teams to translate business needs into technical solutions, and integrations between the telephony platform and other internal associate facing tools such as Salesforce. This role combines hands-on development with best practices in DevSecOps, API integration, and cloud-native architectures to enhance donor experiences and improve operational efficiency.
The Expertise You Have
5 to 8 years of experience in designing and implementing full stack end-to-end customer facing applications
Bachelor’s degree of Computer Science, other related field, or equivalent experience
Experience in Agile and Scrum development methodology
Professional experience in front-end frameworks and web technologies including Angular (11+), HTML/CSS, JavaScript or Typescript, web components, and other.
Proven experience developing with Java (11+) , Spring Boot, and/or other Open-Source stack technologies
Strong technical background on crafting and developing enterprise digital applications working with design patterns such as MVC, micro front-end and open micro service architectures.
Proven experience with building digital RESTful APIs
Deep understanding and experience of version control system management using various Git workflows.
Proven experience in DevSecOps best practices and tools like Jenkins or Jenkins Core, SonarQube, Mend.io, Datadog, Git/GitHub, or other similar tooling.
Solid knowledge of cloud solutions, serverless architecture, containerization strategies.
Proven experience in container and cloud technologies, including Docker, Kubernetes and AWS, as well as secure application development.
Experience developing quality-first, testable solutions leveraging TDD and automation with tools such as Mockito, Jasmine, Mocha, Junit, and other testing tools
In-depth knowledge of secure coding standards and practices.
Knowledge of the financial services industry and contact center/telephony space is a plus
Familiarity with Genesys or similar telephony platforms
The Skills You Bring
Passion crafting outstanding experiences using your strong understanding of functional programming and front end and API design patterns.
Knowledge of the web application landscape, architectures, trends, and emerging technologies used in crafting performant, resilient, and robust web apps.
Excellent understanding of computer science fundamentals, data structures, and algorithms to ensure alignment to software engineering methodologies.
Excellent understanding of Test-Driven Development and Test Pyramid in support of highly resilient and stable apps with a high degree of code coverage.
Strong understanding of modern development principles such as trunk-based development, monorepos, feature toggles, and branch by abstraction to support performant and collaborative engineering teams.
Strong communication and influencing skills to integrate effectively into the inclusive culture.
Strong desire to learn new skills and emerging technologies/industry trends quickly.
Proven ability to think abstractly at the enterprise level vs linear project-based mindset
Compensation, Benefits and Duration
Minimum Compensation: USD 39,000
Maximum Compensation: USD 137,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
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