Global Strategic Services Project Manager

• Be accountable for overall project performance, including scope, deliverables, schedule, quality, progress, financial targets, and forecasting 

• Directly engage with Emerson local offices, impact partners and end-user customers, with wide organizational impact and visibility

• Organize and participate in meetings with customers and project team members and ensure timely communications

• Coordinate and direct highly qualified professional personnel involved in service projects to drive successful project completion

• Interface with project controls team for project planning, scheduling, billing, budget monitoring, and resource assignment activities

• Collaborate closely with the Product Support management team to identify resources matched to the service skill requirements

• Plan multiple customer service projects with varying complexity while maintaining solid customer relationships

• Ensure Emerson's commitments to customers are met, in accordance with contract, and seek to improve customer satisfaction through resolution to problems with speed and professionalism and consistent customer interaction

• Work with the Sales, Service, and Projects team from different Emerson local offices to define technical scope, requirements, project targets, expectations, and commitments for pursuits

• Drive project pursuits of varying complexity to achieve targets for the team

• Identify risks involved in projects and pursuit activities and put forth risk mitigation plans

• Initiate and drive changes in current company and/or Global Strategic Services processes for continuous improvement and continued operational sustainability 

• You pursue everything with energy, drive, and a sense of urgency. You effectively align the interests of multiple, diverse stakeholders. You articulate messages in a way that is broadly understandable. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with customers. You are comfortable with saying no when needed to protect project integrity and support business goals. 

• BS in Engineering or other technical degrees with the appropriate experience

• At least 5 years of experience working in a service/project organization interacting with process industry customers and different levels within the organization

• Knowledge and experience in project management for engineering, servicing and/or operating control systems in plants 

• Must be a creative problem solver and have excellent written and oral English communication skills

• Demonstrate ability to effectively prioritize, adapting to unforeseen changes, and execute in a high-pressure environment

• Demonstrate ability to establish effective relationships with customers, business partners and internal organizations to deliver successful services 

• Legal authorization to work in the United States - sponsorship will not be provided for this position 

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. ​

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, profit sharing retirement, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 

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