Global Travel Coordinator

Description
About the Role
We are seeking a detail-oriented and execution-focused Global Travel Coordinator to support NinjaOne's global travel program. The Travel Coordinator will be responsible for managing day-to-day travel arrangements in Navan, assisting with travel reconciliation and virtual card usage in partnership with Finance, and ensuring seamless travel experiences for NinjaOne employees. This role requires strong organizational skills, excellent customer service, and the ability to thrive in a fast-paced, high-growth environment. Reporting to the Sr. Manager, Global Travel, the Coordinator will play a critical role in ensuring service excellence and program compliance across our business travel needs.
Location - Hybrid in Austin, TX - (In the office 3 days per week Mon, Tues, & Thurs)
What You'll be Doing

• Coordinate global travel arrangements for employees, candidates, and partners, including flights, ground transportation, and lodging.
• Book and manage travel through Navan, ensuring accuracy in dates, spelling, and details for each itinerary.
• Support virtual travel card usage, expense reconciliation, and reporting in partnership with Finance and Airbase.
• Act as the first line of support for employee travel questions, issues, or disruptions, escalating complex matters to the Sr. Manager as needed.
• Ensure compliance with NinjaOne's travel policies and proactively communicate guidelines to
• travelers and arrangers.
• Maintain organized travel records, confirmations, and documentation for each trip.
• Assist in tracking travel data, preparing reports, and identifying trends to support program optimization.
• Collaborate with airlines, hotels, and vendors to resolve issues and provide timely solutions.
• Partner with the Sr. Manager and broader team on global travel projects, such as hotel programs, policy rollouts, and communications.
• Provide on-call travel coordination support during evenings or weekends when needed.
• Other duties as needed

About You

• 2+ years of corporate travel coordination or related experience, ideally in a global environment, is preferred.
• Proficiency with Navan (or similar travel management systems) is a plus.
• Familiarity with expense systems such as Airbase is a plus.
• Strong attention to detail, with the ability to manage multiple bookings simultaneously and avoid errors.
• Excellent written and verbal communication skills, with a service-oriented and empathetic approach.
• Highly organized, with strong time-management skills and the ability to prioritize under pressure.
• Problem-solving mindset with the ability to handle travel disruptions calmly and effectively.
• Known for being collaborative, dependable, and responsive to stakeholder needs.
• Flexible to support after-hours or weekend travel requests when needed.
• Embody NinjaOne's values-Curiosity, Integrity, Kindness, Humility, Builders-and contribute to a culture where these values thrive.

About Us
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries .
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work .
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years .
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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