GM Envolve OnStar - Customer Success Manager South Central

Description
Remote - This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position does require an employee to live within region and cover territory visits to customer accounts in a reoccurring frequency. The selected candidate will assume territorial responsibility of the South-Central region and will require someone to live in the Dallas / Fort Worth metro area.
The Role:
The GM Envolve OnStar Customer Success Manager develops and grows commercial relationships with key GM Envolve OnStar accounts. Serving as the day-to-day single point of contact, the CSM delivers white glove support and ensures customers receive maximum value from their OnStar products and services. In partnership with the OnStar Fleet and GM Envolve Sales teams, this role guides customers through acquisition, onboarding, adoption, optimization, retention, and renewal. The CSM identifies growth opportunities, resolves customer challenges, and collaborates with cross functional teams to drive product adoption, strengthen retention, and support long-term customer success.
What You'll Do:

• Serve as the primary point of contact and product expert for assigned GM Envolve OnStar accounts, delivering white glove-glove support across onboarding, adoption, retention, and renewals.
• Partner with GM Envolve and OnStar Account Executives to grow commercial relationships, support sales priorities, and identify upsell opportunities.
• Manage day today-to customer needs, wellness checks, training, escalations, and issue resolution through coordinated -day customer needs, wellness checks, training, escalations, and issue resolution through coordinated cross-functional collaboration.
• Use reporting and customer insights to identify RPO opportunities, connectivity issues, API/Safety & Security needs, and overall account improvement actions.
• Drive OnStar Vehicle Insights success and retention by guiding trials, supporting platform education, promoting account growth/engagement and escalation management.
• Maintain accurate records in Salesforce and prepare customer updates, performance insights, and recommendations.
• Responsible for driving increased penetration on GM Envolve OnStar products within their assigned region - with a specific focus on driving penetration in existing car parc vehicles and maintaining low account churn.
• Other duties as assigned.

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in business, sales or marketing
• Professional sales experience, B2B and/or subscription sales an asset (3+ years)
• Experience working with brand image and promoting value through customer experience
• Strong verbal and written communication leveraging active listening, professional and positive tone
• Proven ability to develop and grow revenue producing relationships through strong customer focus & understanding of business needs, demonstrating empathy, professionalism, and confidence
• Ability to resolve issues under tight deadlines
• Analytical/critical thinker who can make decisions based on data or facts provided
• Ability to balance and prioritize multiple tasks in a fast-paced environment
• Ability to travel overnight (up to 25%)

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Fleet and/or OnStar Sales Experience is a plus
• Computer/Application skills - OVI, GAA, Salesforce, Microsoft Office, etc.

Key Competencies:

• Results focused - Demonstrated ability to drive for results, creatively solve problems, and achieve objectives working with a diverse cross functional team
• Customer Focus - Seeks customer feedback and trends to improve current and influence new products and services
• Develop and grow accounts through Influence - Ability to engage and inspire others through verbal and written communication to reach a common goal
• Relationship Management - Ability to develop revenue producing relationships
• Persistence - Demonstrated resilience working in a multi-stakeholder environment, finding creative solutions to meet deliverables
• Dealing with ambiguity - Ability to effectively cope with change and act without having the total picture
• Workload Management - Demonstrated ability to organize and manage multiple projects work independently and in a fast-paced environment without extensive supervision

#LI-JT2
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager.
The selected candidate will be required to travel on a regular basis (25-50%) for this role.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
This position requires the ability to legally operate a motor vehicle on a regular basis. A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.