Guest Experience Coordinator

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com .
What you'll be part of:
Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.
As the Guest Experience Coordinator you are the first and lasting impression of Circle Headquarters. These Headquarters serve as a hosting space for VIP guests and executive clients and this role plays a large part of their experience with Circle. You will execute daily reception and concierge items so that every Circler, guest and vendor enjoys a seamless, premium experience. Your day begins by preparing the space before doors open and ends by ensuring it is pristine for the next morning.
What you'll work on

• Opening duties such as powering on Nespresso machines; restock coffee, tea and amenity stations, preparing meeting rooms
• Draft and distribute the daily "HQ Brief" outlining visitors, vendors, scheduled maintenance and events.
• Pre‑register all visitors in the WTC security system.
• Serve as primary greeter at reception
• Monitor RingCentral phone lines (Boston & NYC), Stable Mail and shared inboxes.
• Track, receive and deliver all incoming packages; manage outgoing shipments.
• Coordinate 1WTC badges to employees, assisted by HQ IT team
• Assist guest with requests as they arise
• Support special projects as they arise; assist the HQ team with ad-hoc initiatives (executive events, office moves, vendor activations, process roll-outs) while maintaining day-to-day service excellence.

What you'll bring to Circle

• 2 + years in a high-end hospitality role, hotel concierge or as a receptionist in an executive environment
• Track record of delivering white‑glove guest service in a fast‑paced, high‑profile environment.
• Polished verbal and written communication; confident interacting with executives and external partners.
• Familiarity with Google Workspace, Slack, RingCentral (or comparable phone system) and basic ticketing/CMMS tools.
• Ability to lift up to 25 lbs and spend extended periods walking or standing.
• Flexibility to work occasional early mornings, evenings or overtime during special events.
• Strong organizational skills and the judgment to prioritize multiple concurrent requests.
• Proven track record of supporting senior executives, high-profile guests, or VIP stakeholders with professionalism, confidence, and attention to detail.
• Experience in high-end, well-regarded organizations or venues known for rigorous standards, service excellence, and operational discipline.
• Brings a high degree of cultural awareness, discretion, and situational intelligence gained through exposure to diverse international settings.
• Able to represent the organization credibly in high-stakes, high-visibility environments, exercising excellent judgment under pressure and in complex settings.

Additional information
• Full‑time hourly position with overtime eligibility under the Fair Labor Standards Act.
• Must be present on site five days per week; this role is not eligible for remote work
• Circle offers market‑competitive pay, comprehensive health benefits, PTO, and
professional‑development opportunities.
• This position is eligible for day‑one PERM sponsorship for qualified candidates (U.S. roles only)
Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.
Base Pay Range: $29.50 - $41.00
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.
Should you require accommodations or assistance in our interview process because of a disability, please reach out to [email protected] for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.
#LI-Remote