Head of Client Services

Giga was founded by two Texas A&M grads who started welding modular data centers in East Texas in 2019. Frustrated by the broken infrastructure industry—forced to choose between speed, quality, or fair pricing—they built something different: the only vertically integrated energy infrastructure company that controls site development, manufacturing, and power markets under one roof.

The results: 140 employees across 5 global offices. We've delivered 3.5 GW of equipment (1000+ transformers, 200+ switchboards, 735+ data centers) and have 400+ MW in our pipeline.

We're disrupting a $100B+ market, and our exit strategy is crystal clear: Maximum Valuation and an IPO. Join us to help ring the bell on Wall Street.

We're at an inflection point. We've proven we can win new customers—now we need to turn them into repeat buyers and expand our wallet share. As Head of Client Services, you'll transform our client operations from reactive order management to proactive customer success that drives recurring revenue.

This role sits at the intersection of operations and growth. Today, it's about managing day-to-day customer support, order management, and putting out fires across international operations. Tomorrow, it's about building systems that anticipate customer needs, drive expansion, and create delighted advocates for Giga.

You'll manage cross-functional workflows between sales, production teams in China, and customers who communicate via everything from email to Telegram. You'll build the processes and team that can scale as we grow from $150M to IPO-scale revenue. This is a hands-on operational role with the opportunity to define what world-class client services looks like in modular infrastructure.

This role will be based in the United States (Houston, Long Beach, or San Francisco). You must be willing to work in the office full-time, outside of our bi-weekly WFH Fridays. Employees will be able to work remotely for up to 4 weeks per year.

International coordination: You'll work across time zones with production teams in China, Mexico, and India. Expect early morning or evening calls to coordinate with international operations.

• Lead all client services functions including order management, customer support, and account management
• Transform reactive operations into proactive customer success programs that drive repeat business and expansion revenue
• Manage day-to-day customer communications across multiple channels (email, Slack, Telegram, WhatsApp, phone)
• Own critical incident response including customer escalations, wide-scale quality issues, and on-site product failures, coordinating rapid resolution across engineering, production, and leadership teams
• Manager order management process from quote acceptance through delivery and invoicing, coordinating between sales and production
• Develop customer success playbooks that increase retention, satisfaction, and wallet share
• Collaborate cross-functionally with sales, production (China), engineering, and finance teams
• Navigate international operations including time zone coordination and cultural communication differences
• Implement and optimize customer relationship tools (HubSpot, Monday, Slack, etc.) to improve efficiency
• Track and report on key metrics: CSAT, NPS, order cycle time, issue resolution time, repeat purchase rate
• Identify opportunities for process improvement in order fulfillment and customer communication
• Build customer feedback loops that inform product development and operational improvements
• Manage customer expectations during complex, multi-month infrastructure projects
• Create documentation and training materials for customer onboarding and self-service
• Hire and develop client services team as company scales

• 7+ years in customer success, client services, or operations roles with increasing responsibility
• Startup or high-growth company experience navigating evolving organizational structures
• Proven track record managing both operational execution (order management, support tickets) and strategic customer success initiatives
• Experience working across international teams and managing time zone/cultural communication challenges
• Strong systems orientation with hands-on experience using HubSpot, Monday, Slack, or similar platforms
• Ability to build processes and systems from scratch while managing day-to-day operations
• Excellent problem-solving skills with a "figure it out" mentality for putting out fires
• Experience in B2B businesses with complex, high-value transactions or project-based sales
• Strong cross-functional collaboration skills, particularly with sales and operations teams
• Data-driven approach to measuring customer health and operational performance
• Comfortable with ambiguity and able to shift from reactive to proactive work as organization matures
• Bachelor's degree in Business, Operations, Communications, or related field

• Experience in infrastructure, manufacturing, construction, or hardware businesses
• Background managing customer operations for companies selling physical products with long lead times
• Familiarity with data center, energy, or industrial equipment industries
• Experience transitioning a customer support function into a revenue-driving customer success organization
• Mandarin or Spanish language skills for international team coordination
• Technical aptitude to understand complex product specifications and customer requirements
• Experience with customer communications via non-traditional channels (Telegram, WhatsApp, WeChat)
• Background in both operational roles and customer-facing relationship management

• Subsidized health, dental, and vision insurance
• Significant equity in a profitable, IPO-bound company
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• FSA/HSA options
• Commuter benefits
• Monthly team onsites across all offices

The Opportunity: Join at the critical moment when we transition from winning new customers to building long-term relationships that drive recurring revenue. You'll build the client services infrastructure for a company scaling to IPO while working directly with customers who are deploying critical infrastructure. This is the rare chance to own both operations and strategy, building systems that didn't exist while solving real problems every day. If you thrive in the organized chaos of high-growth startups and want meaningful equity in a profitable, category-defining company, let's talk.