Head of Commercial Transformation

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Head of Commercial Transformation is responsible for defining and advancing the commercial growth strategy across PayPal’s commerce ecosystem. This leader will drive scalable revenue expansion by enhancing our overall small business experience (onboarding, ads, cart abandonment), strengthening the strategic eComm proposition, and aligning product, marketing, sales, and operations around a unified growth agenda.

Operating horizontally across the organization, this role will identify, prioritize, and scale high-impact commercial initiatives that increase adoption, deepen merchant engagement, and unlock new sources of value. The ideal candidate brings strong strategic judgment, cross-functional influence, and operational rigor – balancing long-term vision with disciplined execution to deliver measurable business results.

Job Description:

Essential Responsibilities:

• Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities
• Lead the negotiation with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large complex partnerships
• Develop and execute an overall business strategy to identify and cultivate strategic partnerships, channels, and opportunities to drive revenue growth and global market expansion
• Influence the negotiation with external partners, engaging cross-functional support colleagues, to ensure successful delivery of solutions for large complex partnerships
• Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities
• Engage closely with product, engineering, and architecture teams to drive the architectural runway and determine the best technical implementation/design
• Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making

Minimum Qualifications:

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities

• Deliver merchant-first growth: Design and execute initiatives that create a seamless, differentiated merchant experience, increasing adoption and deepening usage of PayPal’s commerce solutions

• Drive strategic commercial growth: Lead high-impact strategic projects, partnerships, and product strategies that accelerate Commerce partner performance and support achievement of commercial goals

• Scale merchant playbooks: Develop and institutionalize scalable commercial playbooks that enable commerce merchants to expand reach, increase monetization, and unlock new growth vectors

• Expand aftermarket value creation: Identify and deliver value-added services — including abandoned cart solutions, sales channel applications, and PayPal Ads strategies — that drive incremental revenue and strengthen merchant lifetime value

• Champion Product-Led Growth (PLG): Embed a product-led growth mindset across marketing and go-to-market motions, aligning product capabilities with scalable acquisition and expansion strategies

• Unify product market positioning: Clarify and elevate the market narrative across Branded Checkout, BNPL, Venmo, and adjacent offerings — positioning them as integrated, high-impact commerce solutions for partners and merchants

Preferred Qualifications

• 12–15+ years of experience in commercial leadership, growth, go-to-market, business operations, or general management roles

• Demonstrated track record of expanding commercial levers and driving multi-product or multi-segment growth in complex, matrixed organizations

• Experience leading cross-functional transformation or performance acceleration efforts

• Strong executive presence with the ability to influence senior leaders and align diverse stakeholders around a unified commercial agenda

• Strong financial and analytical acumen, with the ability to connect commercial decisions to measurable P&L impact

• Experience in SMB, payments, fintech, SaaS, or platform-based ecosystems preferred

• Ability to operate at both strategic and operational altitudes — setting direction while ensuring disciplined execution and delivery

Subsidiary:

PayPal

Travel Percent:

0

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

Austin, Texas | ($198,000.00 - $294,250.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.