Head of SMB Sales / Success

We’re hiring a smart generalist to join our small, elite team in Austin, TX to scale SMB sales and new customer success (primarily freight carriers). This is an opportunity to build a core pillar of the business from the ground up. You’ll have direct impact on the customers, product, and bottom line of the company.

Tank is a fast-growing fintech startup that's re-imagining payments and banking in the trillion-dollar logistics industry. We’re adding >100 new customers per month and grew payments 500% in the last 12 months. We are backed by top-tier Silicon Valley VC’s, win industry awards and accolades, and have a fiercely loyal customer base.

Experience with freight carrier sales is a big plus!

Why are we hiring this role?

• We’re onboarding >100 new customers every month. Their success depends on a great first impression of Tank. To grow faster, we need to improve customer experience, add structure to our pipeline, and close new business faster.
• Tank’s customers keep the entire economy moving. You will make a meaningful impact for real people doing real work. As their trusted advisor, you’ll understand their requirements, maximize the value they get from the product, and ensure ongoing satisfaction.

Why join us?

• Opportunity – Be the first Customer Success hire at a fast-growing startup. Own onboarding, adoption, and upsell from day 1.
• Timing – We grew our payments business >500% in the last 12 months, serving thousands of customers, yet we’re early enough for outsized career and equity upside.
• Team – Work in-person with an elite team, including founders from Google, Amazon, and fintech startups who value high ownership, fast iteration, and a tight-knit culture.
• Career Growth – Success in this role means growing with the company, so you’ll be expected to work yourself out of a job and take on larger challenges quickly.

What you’ll do:

• Onboard customers and own their success through relationship-building, product knowledge, planning, and execution
• Close prospects from the bottom of our sales funnel
• Build repeatable, structured processes to scale the onboarding pipeline
• Establish metrics, analyze data, and iterate independently
• Work closely with Product and Engineering on new features and serve the “voice of the customer” to the Tank team
• Build and lead customer success and account management functions at Tank

You might be a fit if:

• 1–4 yrs in Sales, Account Management, or Customer Success
• Energized by interacting with customers
• Polished phone presence and objection-handling skills
• Proven upsell / cross-sell record with SMB or mid-market accounts
• Comfortable with data analysis and acting quickly on insights
• Startup DNA: bias for action, thrive in ambiguity, own outcomes
• Bonus: freight, logistics, or payments experience

Compensation

• Competitive base + equity
• Benefits: Medical, dental, vision
• Uncapped, self-directed PTO, and paid parental leave

About the interview

1. Intro Call (30 min) Informal chat with a founder
2. General Screen (60 min) Deep dive into your relevant previous experience
3. Role-Play & Data Review (60 min, virtual) Live onboarding or upsell scenario + quick dashboard analysis
4. On-Site (half day) 3 x 60 minute interviews, meet the team, assess culture fit
5. Feedback within 48 hrs after each step.