SunSoft Online
Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) - W2 Contract
Be an Early Applicant
Provide technical support for the state's ERP (AZ360) and HR system (PageUp): respond to phone/email requests, troubleshoot with non-technical users, triage and escalate tickets in ServiceNow, run data integrity reports, document processes, and support new-user orientation.
Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) – W2 Contract
SunSoft Online is hiring a Help Desk Analyst for an Arizona state agency (Enterprise Resource Planning Division).
Hard requirements, read before applying:
- Currently living in the Phoenix metro area, current city must appear on your resume (the role is mostly remote, but only local candidates are eligible, no exceptions)
- Authorized to work in the U.S. without sponsorship now or in the future, W2 only
- 1+ year of help desk or troubleshooting experience
- Hands-on experience with ServiceNow (ticket management), this is a hard requirement
The work:
Technical support for the state's ERP system (AZ360) and HR/talent software (PageUp). Responding to phone and email queries, walking non-technical users through problem-solving, triaging and escalating tickets in ServiceNow, running data integrity reports, documenting processes, and supporting new-user orientation.
Details:
Monday-Friday 8:00-5:00 · contract through late January 2027, start ~August 17 · competitive hourly W2 rate · in-person interview in Phoenix within a week of posting close · HireRight background check and drug screening.
Apply with your resume showing your current city at the top. Position closes Monday, August 10.
The facts: $22-25/hr W2 depending on experience · Monday-Friday 8:00-5:00 · fully remote (Phoenix-local candidates only, this is the agency's firm rule: you must live in the Phoenix area, with your city on your resume, and be available for an in-person interview in Phoenix within a week of the posting close) · contract through late January 2027, starting ~August 17 · HireRight background check and drug screening.
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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