Provide 24/7 technical support to CDC staff via the Service Desk, covering weekend and swing shifts. Troubleshoot Windows 11, Office 365, and VPN issues using designated IT support tools, follow policies/procedures, and collaborate with Service Desk personnel. Requires HS diploma/GED, 2+ years' experience, and Public Trust clearance.
Location: Remote
Security Clearance: T1 Public Trust
Job Type: Full-Time
Target Pay Range*: $14.00 - 15.00 / hour
*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary
Position OverviewThe Help Desk Technician I supports the mission of the Centers for Disease Control and Prevention by assisting the Service Desk in providing 24/7 IT support to CDC staff. This role supports enterprise IT operations, collaborates with Service Desk personnel, and uses designated IT support tools to deliver responsive technical assistance.
Key ResponsibilitiesService Desk Support- Support the Service Desk weekend team.
- Collaborate with other CDC Service Desk staff.
- Assist in providing 24/7 IT support to CDC staff.
- Drive key policies and procedures for IT support.
- Utilize IT support tools provided by the Customer Engagement Branch.
- Provide Windows 11 support.
- Support O365 applications and VPN-related issues.
- High school diploma or GED.
- 2+ years of related experience.
- Technical skills with O365 applications and VPN support.
- Schedule:
- Saturday–Sunday, 5:00 AM–6:00 PM
- Monday–Tuesday, 12:00 PM–9:00 PM
- New employee training schedule:
- 7:30 AM–4:30 PM for four weeks
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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