HR Business Partner, Tampa

Location Designation: Hybrid - 3 days per week
Role Summary
The Senior Associate, HR Business Partner (HRBP) plays an active role in supporting and driving the delivery of people strategies that enable business performance and prepare the organization for the future of work. Working in close partnership with HRBPs, Centers of Excellence (COEs), and business leaders, this role contributes to evolving how work gets done-leveraging data, building modern talent practices, and supporting initiatives that strengthen workforce agility, skills, and organizational effectiveness.
This role will specifically support client groups within NYL Direct, including call center and operations teams, partnering with leaders and employees in a fast-paced, evolving environment. This role builds HRBP capabilities by leveraging data, developing business acumen, and supporting strategic priorities through high-quality execution. The Senior Associate balances operational excellence with growing exposure to broader HR initiatives and enterprise efforts.
Be part of a dynamic team shaping the future of talent at New York Life. As part of Human Resources, you'll contribute to a comprehensive strategy that attracts, develops and retains top talent. Whether it's identifying future leaders, crafting engaging learning experiences, enhancing offerings that support our people or fostering a workplace culture where everyone feels they belong, your work directly empowers individuals and fuels the company's growth. Join us and play a vital role in making New York Life an employer of choice for generations to come.
What You'll Do
HR Partnership & Execution

• Partner with HRBPs to support the execution of people strategies aligned to business needs.
• Support business-specific initiatives and requests, ensuring timely and high-quality delivery.
• Assist in aligning HR activities with business priorities through strong coordination and follow-through.

Talent & Core HR Processes

• Support and help drive the execution of core HR processes (e.g., performance management, talent reviews, engagement, and compensation planning).
• Prepare materials and analyses to support talent discussions and leadership meetings.
• Ensure accuracy and consistency of HR data and deliverables across processes.

Data & Insights

• Analyze workforce data and reporting (e.g., engagement, turnover, performance) to identify trends, risks, and opportunities.
• Contribute to the development of insights and recommendations in partnership with HRBPs.
• Support the creation and maintenance of dashboards and reporting tools.

Employee & Manager Support

• Provide guidance to managers and employees on HR policies, processes, and tools.
• Support intake and documentation of employee relations matters, escalating more complex issues as appropriate.
• Help ensure a consistent and positive employee experience through responsive and solutions-oriented support.

Collaboration Across HR

• Collaborate with HR Centers of Excellence (e.g., Talent, Compensation, Learning, Employee Relations) to support delivery of HR programs.
• Partner with HRBPs and Generalists to ensure alignment and effective execution of priorities.

Operational Excellence

• Execute HR processes with a focus on quality, efficiency, and attention to detail.
• Support organizational changes (e.g., job updates, restructures) through coordination and documentation.
• Identify opportunities to improve processes and enhance efficiency, employee experience and team effectiveness.

What You'll Bring

• Bachelor's degree preferred.
• 3-5+ years of HR experience.
• Strong attention to detail and ability to manage multiple priorities.
• Foundational analytical skills, with the ability to interpret data and identify trends.
• Effective communication skills and a collaborative approach to working with others.
• Ability to exercise sound judgment and appropriately escalate issues.
• Eagerness to learn and grow in a business-facing HR role.
• Experience supporting call center or operations teams is a plus.

Pay Transparency
Salary Range: $83,000 - $93,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93905
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