Human Resources Generalist

TextUs is the leading conversational messaging platform for mobile-first customer interactions. We improve business outcomes by allowing organizations to have amazing, message-based conversations with their prospects, customers, and employees across their entire journey with the organization.

ROLE IMPACT

This role is a great opportunity to support a growing team and ensure TextUs recruits great employees and enables them to do their best work. As the right-hand person to the Director, HR, this individual will refine processes, contribute to cultural initiatives, and take ownership of key HR functions. Ideal for someone who thrives in a well-rounded HR Generalist role.

RESPONSIBILITIES

• Recruiting Top Tier Talent: 
  • Supports Director, HR, hiring managers, and recruiters in high-volume recruiting initiatives
  • Ensures best practices and data integrity within Greenhouse ATS to optimize the hiring process
  • Owns and maintains job descriptions for all roles, ensuring alignment with business needs
  • Conducts structured phone interviews and debriefs for entry-level positions
  • Provides reporting on recruiting trends and gathers hiring team feedback to continuously improve processes
• Team Engagement:
  • Efficiently onboard team with the tools, information, and development opportunities needed for success and retention
  • Leads and continuously improves onboarding, working with the Director, HR to enhance the experience
  • Champions TextUs core values by leading by example and owning culture-building initiatives, including company events
• Compensation & Benefits:
  • Owns and executes payroll processes, collaborating with Accounting and Finance for accuracy and efficiency
  • Subject matter expert in TextUs benefits, including FAMLI and state leave policies
  • Manages ACA and 401k reporting, ensuring compliance with regulatory requirements
  • Stays up to date on employment laws and proactively implements appropriate changes to TextUs
  • Maintains accurate employee data and ensures records are up to date
• Process management & Improvement:
  • Owns and maintains accuracy of all employment documentation, including offer letters, severance agreements, and signing bonuses
  • Streamlines workflows in Greenhouse, Wiki Notion, Google Drive to enhance efficiency and improve the team member experience
  • Continuously evaluates and refines operational processes to support business growth

WHO YOU ARE

• HR Acumen 
  • 2-4 years of experience in an HR function (recruiting, onboarding, benefits, compliance, etc.)
  • Proven ability to manage HR documentation, payroll, and compliance reporting (ACA, 401k) with precision
  • Proficient in HR technology (ideally with ADP, Greenhouse ATS, Wiki Notion, Zoom) and core productivity tools (Word, Excel, PowerPoint, Google Docs) with the ability to learn new tools
• Attention to Detail
  • Results-oriented with strong initiative, high attention to detail, and excellent time management skills, ensuring accuracy in HR documentation and compliance processes.
  • Ability to maintain strict confidentiality of all data and information
• Accountability 
  • Thrives in a fast-paced, high-accountability, team-oriented environment while proactively identifying and driving HR process improvements.
  • Quickly learns and applies new concepts to adapt to evolving HR needs.
• Communication 
  • Spectacular proactive communication skills across a wide range of stakeholders
  • Strong ability to listen, ask thoughtful questions, and articulate HR policies and initiatives clearly
  • Effectively engages with leadership, employees, and external partners to ensure alignment on HR initiatives

INTERVIEW PROCESS

• Initial Zoom Video w. Hiring Manager (60mins via Zoom) 
  • Topics: Culture, logistics, skills, role, your questions
• Rembrandt Assessment & Assignment (Self Paced)
  • The Rembrandt assessment allows TextUs to assess how your personality fits within the role and the TextUs culture.
  • The Assignment will allow you to showcase your approach to evaluating HR processes and suggesting improvements.
• Assignment Review and Q&A w. Hiring Manager (90mins via In-Person)
  • Topics: thought process, organization, your questions
• Interview w. Cross Functional Team (45 mins via Zoom video)
  • Topics: Culture, leadership, skills, role overview, your questions
• Q&A w. CEO (45 mins via Zoom video)
  • Topics: culture, skills, thought process, your questions

EMPLOYMENT DETAILS

• Job Type: Full time
• Compensation Range: $60,000 - $80,000
• Location: Remote in Denver, CO
  • Must be able to work from our HQ 4-6 times a month and as needed for team events.
• Target Start Date: 2 weeks from offer date
• # hires for this role: 1
• Reporting to: Director of HR

By submitting your resume for this role, you consent to communication via text and email

TEXTUS BENEFITS INCLUDE

• Competitive pay
• Health / Dental / Vision Insurance
• HSA contributions
• 401K with company match
• Unlimited PTO
• Cell phone + internet reimbursement for $100/month.
• One-time $1,000 home office stipend once you’ve been with TextUs for 6 months
• Up to 12 weeks of Parental Leave 
• 2025 Holiday Schedule link here
• U.S. remote first with optional WeWork office space in downtown Denver, CO

TextUs does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients.