Provides tier-one HR help desk support to employees by investigating and resolving inquiries about policies, procedures, employee relations, system access, and other HR issues. Documents interactions, tracks requests, enters data, maintains records, and uses multiple systems to research and communicate accurate responses. The role also identifies recurring customer concerns and supports process improvements, requiring strong communication, organization, customer service, problem-solving, and computer skills.
The HR Help Desk Representative will be responsible for helping optimize the operation of the Human Resources (HR) department to ensure effective customer service for employees. The HR Help Desk Representative will answer inquiries, research and provide information, detail employee inquiries, enter data into HR systems, and maintain records and files. Additionally, this position contributes to the continuous improvement and process optimization of the HR department, sharing common customer issues and concerns to drive better support outcomes. The successful candidate should have excellent telephone and customer service skills, strong organizational skills, great attention to detail, and the ability to anticipate the questions and needs of customers.
Responsibilities
- Work with HR Operations and Technology to investigate, answer, and resolve tier 1 customer inquiries.
- Assist employees with inquiries related to employee relations, policy and procedure, system access, and other issues.
- Utilize multiple computer applications and programs to formulate responses and provide information.
- Receive requests from employees and generate questions to ensure complete and accurate understanding of the inquiry.
- Compile and analyze information obtained and respond to employee inquiries.
- Document all customer interaction in the tracking systems.
- Record, track, and monitor inquiries to ensure customer needs are being met.
- Assist in additional projects related to customer services and data entry as needed.
Qualifications
- High school diploma or equivalent
- 1-3 years of contact center, customer service, help desk, or related experience
- Ability to work successfully in a team environment
- Strong interpersonal, customer service, organizational, and problem-solving skills
- Ability to learn new systems quickly
- Proficient computer skills including Microsoft Office Suite
- Previous experience working with Human Resources systems
- Knowledge of Human Resources principles and best practices
- The ability to type a minimum of 30 words per minute
- Exceptional written and verbal communication skills
- Professional telephone etiquette.
InVision Austin, Texas, USA Office
Austin, United States
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Partner Manager drives growth through strategic partner relationships in the United States. Responsibilities include executing joint business plans, activating partners, generating and managing pipeline, coordinating sales and customer engagement activities, forecasting opportunities, and supporting sell-through transactions. The role collaborates with partner, sales, marketing, legal, finance, operations, and leadership teams to manage quotes, contracts, approvals, milestones, and successful deal closure while tracking revenue and business performance.
Top Skills:
CloudCrm SystemsCybersecurityEnterprise SoftwareInfrastructureSaaS
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Owns ServiceNow’s Insurance industry positioning, messaging, and go-to-market strategy. Develops solution narratives, marketing assets, event programs, campaigns, competitive intelligence, and seller enablement. Partners with cross-functional teams to generate pipeline, track ROI, and translate AI and platform capabilities into measurable insurance business outcomes. Requires strong industry expertise, executive communication, and extensive B2B technology marketing experience.
Top Skills:
Ai AgentsClaudeNow AssistSeismicServicenow Ai Platform
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Support VP-level leadership by managing complex calendars, meetings, correspondence, travel, visas and passports, expenses, credit card reconciliation, confidential materials, new-hire setup, and internal processes. Resolve scheduling and organizational issues, prioritize executive time, facilitate solutions, and assist with presentations, reports, and leadership projects. The role also requires leveraging AI in work processes, decision-making, or problem-solving.
Top Skills:
BoxConcurExcelGoogle DocsMS OfficeOutlookPowerPointWordZoom
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
