Provides employee support through phone, email, and chat, addressing inquiries about payroll, time away, leave, benefits, HR policies, and HR systems. Manages support cases in Workday HCM and ServiceNow, resolves moderately complex and sensitive issues, protects confidentiality, and ensures compliance with company procedures. Requires at least three years of employee support experience and advanced English and Japanese communication skills.
Overview
Qualifications
Responsibilities
- We are looking for a detail-oriented and dedicated People Support Specialist to join our team based in Penang, Malaysia. As the first point of contact for employees, you will provide high-quality support, guiding them through company policies, benefits, payroll, and HR systems.
Qualifications
Job Requirements:
At least 3 years of experience in employee support with a strong grasp of HR policies, benefits, payroll, and HRIS.
Proficiency in Workday HCM or other HRIS platforms is required.
Excellent written and verbal communication skills in English and Japanese (or other required languages) at a C1 or higher level.
Fluency in other languages highly preferred (Spanish, Italian, Vietnamese, Korean, Japanese, German etc)
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities
- Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.
- Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy andconfidentiality.Leverage your expertise in Workday HCM and ServiceNow case management tools to manageemployee support cases effectively.Utilize critical thinking to analyze and resolve moderately complex and sensitive issues.Ensure compliance with company policies and procedures while assisting employees.
Similar Jobs
Financial Services
Leads control management for JPMorganChase’s Consumer and Community Banking Operations portfolio. Designs and strengthens risk and control frameworks, identifies emerging compliance and operational risks, drives governance and issue management, and promotes consistent agile control practices. Partners with Product, Technology, Legal, Compliance, Audit, and Risk stakeholders to support transformation initiatives, regulatory compliance, control effectiveness, and operational resilience. Requires strong risk-based decision-making, change management, stakeholder influence, executive communication, and data literacy.
Top Skills:
Agile Delivery FrameworksAutomationData AnalyticsMachine Learning
Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
Develops Federal Government enterprise pipeline through outbound prospecting, partner and reseller engagement, cross-selling, event participation, and renewal or RFP research. The role collaborates with Federal account executives and channel leaders, conducts onsite partner visits, follows up on event leads, supports sales enablement, and builds relationships with Federal technology buyers and partners. This Virginia-based remote position requires regular travel to Federal partner offices and events around Washington, D.C.
Top Skills:
CRMEndpoint Management SoftwareRemote Access SoftwareSalesforceSalesloft
Information Technology • Cybersecurity
Monitor and investigate cybersecurity alerts, analyze endpoint telemetry, logs, forensic artifacts, malware, and Microsoft 365 activity, then coordinate threat remediation. The analyst also supports escalations, contributes to detection engineering and tuning, and collaborates across the SOC. The role requires knowledge of operating systems, enterprise administration, networking, web security, attacker techniques, and malware analysis while working a remote weekend 4x10 shift after training.
Top Skills:
Active DirectoryAWSAzureBashCommand PromptEdrGCPGroup PolicyJavaScriptLinuxmacOSMicrosoft 365Mitre Att&CkOwasp Top 10PHPPowershellPythonRmm ToolsRubyWindowsWmic
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
