Provide employee support through phone, email, and chat, resolving moderately complex inquiries about payroll, time away, leave, benefits, HR policies, and HR systems. Use Workday HCM and ServiceNow to manage cases accurately and confidentially while ensuring compliance with company policies. The role requires strong English and Mandarin communication skills and careful handling of sensitive employee issues.
Overview
Qualifications
Responsibilities
- We are looking for a detail-oriented and dedicated People Support Specialist to join our team based in Penang, Malaysia. As the first point of contact for employees, you will provide high-quality support, guiding them through company policies, benefits, payroll, and HR systems.
Qualifications
Job Requirements:
At least 3 years of experience in employee support with a strong grasp of HR policies, benefits, payroll, and HRIS.
Proficiency in Workday HCM or other HRIS platforms is required.
Excellent written and verbal communication skills in English and Mandarin (or other required languages) at a C1 or higher level.
Fluency in other languages highly preferred (Spanish, Italian, Vietnamese, Korean, Japanese, German etc)
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities
- Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.
- Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy andconfidentiality.Leverage your expertise in Workday HCM and ServiceNow case management tools to manageemployee support cases effectively.Utilize critical thinking to analyze and resolve moderately complex and sensitive issues.Ensure compliance with company policies and procedures while assisting employees.
Similar Jobs
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Manage aerospace engineering projects for Honeywell Aerospace product families. Responsibilities include serving as design authority, coordinating cross-functional teams, managing field quality investigations, supporting supplier transitions and factory execution, and mitigating project risks. The role requires maintaining technical integrity, meeting project milestones, and ensuring compliance with aerospace quality standards.
Top Skills:
As9100MS Office
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Manage aerospace engineering projects and product support activities for Honeywell Aerospace product families. Lead cross-functional execution, maintain product integrity as design authority, support supplier transitions and factory operations, assess and mitigate risks, and ensure technical, quality, and schedule requirements are met. The role also involves fielded product investigations, technical liaison responsibilities, and mentoring junior engineers.
Top Skills:
As9100
Digital Media • eCommerce • Gaming • Mobile • News + Entertainment
Lead finance data governance, quality validation, reconciliation, SOX control execution, audit support, and finance-system integration initiatives. Define data standards, lineage, controls, and validation criteria across ERP, subledger, reporting, and interface environments. Partner with Accounting, Finance, Technology, and business teams on requirements, testing, cutover, defect resolution, change management, and post-production validation to ensure accurate, complete, traceable, and reliable financial data.
Top Skills:
APIsConcurCoupaErp SystemsNetSuiteOracleSAPSQL
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
