Learning and Development Program Manager

| Austin

The Role:

We value our employees and are committed to providing growth and learning opportunities for them. You will build this learning and development program from the ground up and champion all training and development initiatives across the company. Programs will range from new employee orientation to sales training to customer onboarding to leadership development. You will create new, high-quality training materials, build knowledge validation exercises, and more. You will work with managers and domain experts across the company to identify areas for improvement and build the learning plans and materials necessary to realize those improvements. Initially you will be the sole L&D team member.

Who you are: 

You are passionate about contributing to a culture of learning and have experience supporting the development of training programs that will enhance employees’ skills, performance, and productivity. You thrive in a fast-paced environment, enjoy developing training across various departments, and cherish the opportunity to build training programs from the ground up! You thrive in a highly collaborative team-based environment where egos get left at the door and you enjoy being on the floor in the action.

Who we are:

AlertMedia has disrupted the mass notification industry and become its technology leader, now serving some of the largest and most respected companies in the world. Our emergency communication software and monitoring services enable organizations keep their people safe, informed, and connected. Customers in telecom, healthcare, transportation, energy, manufacturing, government and education are using the AlertMedia platform for emergency communication, regular business communication, and operational activities such as scheduling, dispatching, and other logistics.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information please visit www.alertmedia.com.

What you will do:

  • Assess the current learning needs of our teams, build strategies based on information gathered, and execute on those strategies.

  • Consult with the business to understand their perspectives of learning and development needs and determine what gaps need to be addressed 

  • Create a feedback framework for managers to review and share feedback for sales, customer success and monitoring center phone calls 

  • Create role-specific training for teams that reduces the time for new employees to become productive (customer success and sales) 

  • Update New Employee Orientation to make more engaging and informative 

  • Assist with creating best practices and traits of top sales performers and share across the entire team

  • Develop both self-paced e-learning and instructor-led training

  • Review and recommend outside training resources for internal utilization 

  • Design curriculum and build programs from strategy to final product 

  • Develop communication and roll out strategy plan for new initiatives.

  • Evaluate Training Program Effectiveness

  • Conduct research to capture additional perspectives/context and to clarify scope of identified learning and development needs. 

  • Propose potential solutions to address learning needs, considering both training and non-training options that would support transfer of learning. 

  • Measures transfer of learning from training courses back to the business. 


  • 5+ years of experience designing and developing training curriculum in a fast-paced environment experiencing exponential growth 

  • Experience working cross-functionally with Subject Matter Experts; partnering across an organization to support training needs

  • Experience as a Blended Learning Architect - Instructor Led Training (ILT), Computer Based Training (CBT), and Webinar Training 

  • You must be comfortable with ambiguity and shifting priorities, and capable of delivering value with minimal supervision. 

  • You must have excellent written and oral communication skills. 

  • Attention to detail. Courses must be intuitive, simple, and high-quality. 

  • Critical thinking. You must understand the end goal of a learning module and design courses that get learners to the end goal as quickly and effectively as possible, focusing on retention and adoption of first principles. 

  • Creativity. You will need to use non-incremental, original thinking to create learning plans that are effective and scalable, while not requiring unsustainable amounts of time from learners or stakeholders. 

  • Proactive. You must be passionate about the prospect of creating a top-notch learning & development discipline at AlertMedia

What we offer:

  • Base salary + Company-Wide Bonus program 
  • Stock options – be a shareholder in the company
  • Competitive PTO + holidays to enjoy balance
  • Health benefits – medical, dental, vision, and life insurance 100% paid for employees
  • Company-wide bonus program based on collective success
  • An exciting and positive work environment
  • Commitment to community service with opportunities to give back 
  • A Best Places to Work company

AlertMedia is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

AlertMedia does not currently sponsor applicants for work visas.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SlackManagement
    • HubSpotCRM
    • SalesforceCRM


One exit South of downtown walkable to Zilker Park with skyline and greenbelt views. All the amenities without the parking frustrations!

An Insider's view of AlertMedia

How would you describe the company’s work-life balance?

Management knows that work-life balance is important and they practice it themselves. Having this balance makes it easy to come into work every day ready to give 110%.

Liel Navon

Team Lead, Sales

What projects are you most excited about?

I'm excited about the opportunity to strategically hire people we feel will truly make an impact on the business and know "why" they are working hard because our product genuinely helps a lot of people. I am also passionate about our commitment to community service and driving these relationships and events!

Kelsey Ozar

Director, Talent

What makes someone successful on your team?

To be a successful developer at AlertMedia you will need to be smart and passionate about great code. Our most valuable developers consistently "check their ego at the door" and focus exclusively on the best solution for the problem.

Matt Miller

Senior Developer

How do you make yourself accessible to the rest of the team?

AlertMedia is inherently a very collaborative culture. No one here is above helping others, including our executive leadership team. We are readily available to assist through negotiations, demos, customer calls or to simply provide guidance. Time is never wasted on someone who cares and is focusing their effort on the right things.

Peter Steinfeld

VP, Sales

How do you collaborate with other teams in the company?

Given our current size, collaboration comes easily, but as we grow, we have to be more intentional about how we work with each department. For example, our team often drops in on the weekly sales meetings, holds a weekly meeting with the sales team leads, and has a slack channel with all of sales so people can share ideas and ask questions


VP, Marketing

What are AlertMedia Perks + Benefits

AlertMedia Benefits Overview

AlertMedia has a comprehensive benefits package in order to take care of our employees, including 100% paid medical, dental, vision and life insurance. We take pride in giving back to our community through quarterly give-back opportunities and enjoy quarterly team-building both team specific and company-wide.

Health Insurance & Wellness Benefits
Dental Benefits
AlertMedia pays for 100% dental coverage for its full-time employees.
Vision Benefits
AlertMedia pays for 100% vision coverage for its full-time employees.
Health Insurance Benefits
AlertMedia pays for 100% medical coverage for its full-time employees through BlueCross BlueShield.
Life Insurance
AlertMedia pays 100% of life insurance coverage for full-time employees.
Retirement & Stock Options Benefits
AlertMedia offers a comprehensive 401k plan for our team members.
Company Equity
AlertMedia offers a generous equity grant for full-time employees, including vesting over a four-year period.
Performance Bonus
AlertMedia is proud to offer a generous collective success annual bonus to all of its full-time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
AlertMedia offers 4 weeks paid maternity leave with up to a total of 12 weeks with FMLA and 2 weeks paid paternity leave.
Family Medical Leave
AlertMedia offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Generous PTO
AlertMedia offers competitive paid time off for its full-time employees, with the opportunity to gain additional days off with tenure.
Paid Volunteer Time
AlertMedia has a strong commitment to serving our community, with opportunities to get involved at quarterly give-back events.
Paid Holidays
AlertMedia offers 11 company paid holidays for full-time employees.
Perks & Discounts
Casual Dress
AlertMedia offers a casual dress environment, anything but shorts!
Company Outings
AlertMedia puts a huge emphasis on team-building. Q1/Q3 are dedicated to team-specific events while Q2/Q4 are company-wide events including our always amazing holiday party!
Game Room
Unwind in our game room with board games, shuffleboard, and an arcade.
Stocked Kitchen
AlertMedia has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Some Meals Provided
AlertMedia has a Tuesday lunch tradition. We bring in delicious catered food and introduce new hires, share product updates or customer stories, and even get to see our board deck via our CEO.
Happy Hours
AlertMedia enjoys Friday happy hours after a week of hard work.
AlertMedia offers free parking to all employees.
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