People Operations Coordinator
Who We Are
Astronauts needed for a mission.
At the risk of sounding immodest, SecureLink may be the coolest company you've never heard of. After 14 years in business, we announced a strategic investment from Vista Equity Partners in 2017. Vista is the leading technology investment firm focusing exclusively on software, data, and technology-enabled companies. With our partners, existing customers, products and people, we are excited to launch the company to a higher orbit.
SecureLink is the leading platform for secure, remote support of enterprise software. Our customers are top-tier names in healthcare, gaming, government, retail, legal and other highly-regulated industries.
SecureLink's world headquarters in West Austin is called the Hill Country Spaceship - a great facility we believe you would be proud to call your workplace.
What You'll Do
The People Operations Coordinator acts as the primary point of contact for employee general inquiries and provides support in all functional areas of HR. This person must be exceedingly well organized, flexible, data-driven, and professional. The People Operations Coordinator must be a self-starter who proactively seeks solutions to problems that may arise. Day-to-day responsibilities include:
- Being a trusted resource to employees, managers, and the People team by handling questions related to policies, programs, and procedures, including benefits, compensation, leaves of absence, disability, and workers' compensation
- Maintaining utmost confidentiality and protecting employee information
- Managing all employee data in the HRIS:
- Accurately processing employee transactions and status changes in a timely manner
- Analyzing employee data and maintaining HR dashboard to track strategic goals
- Managing all aspects of benefits administration including:
- Administering benefit plans, including health, vision, dental, life, retirement
- Coordinating annual open enrollment process, including required system changes
- Ensuring the accuracy of all benefit enrollments in the HRIS to provide vendors accurate eligibility information
- Responding in a timely manner to employee inquiries regarding plan provisions, benefits enrollment, status changes and other general inquiries
- Coordinating the administration of leave policies, including counseling employees and managers as needed
- Maintaining relationships with benefits brokers and insurance companies in order to stay up to date on policies and offer employees the best possible options
- Ensuring compliance with federal, state, and local laws
- Responding to information requests including: internal audits, employment verification, and unemployment claims
What You'll Need
- 2+ years experience in the administration of benefits and other human resource programs
- Ability to effectively manage tasks and strict deadlines with independence
- Working knowledge of HR functional areas and practices including applicable laws, regulations, and industry best practices
- Strong interpersonal and communication skills
- Effective problem-solving skills
- ADP Workforce Now experience a plus
Why Choose Us
SecureLink doesn't just Have Fun Creating Value Over the Long Run (HFCV/LR) for our customers and shareholders, we Have Fun Creating Value in the lives and careers of our employees. Benefits and perks include:
- Health: Medical, dental and vision insurance - SecureLink foots the whole bill for employees and subsidizes dependent coverage at 75%!
- Wellness: SecureLink kicks cash into your HSA, $2,500 for those with individual coverage and $5,000 for those with family coverage. Employees are provided with a standing desk, healthy snacks, and have free access to an onsite gym.
- Retirement: SecureLink contributes 3% of your annual base salary to a 401k.
- Time off: Employees receive unlimited PTO, including time to volunteer. Additionally, we offer 10 paid company holidays.
- Perks: Our onsite kitchen provides employees with healthy options for breakfast & lunch every day. We kick back $100 per month towards cell phone reimbursement.
- Workspace: Casual dress code for our employees, and you will see many people around wearing jeans, and yes – even t-shirts and the occasional pair of flip-flops.
What Else?
Happy and successful SecureLink employees embrace the company's mission to have fun creating value over the long run. Great employees have three attributes that make them "slinky". These are 1) excellence at their position, 2) eagerness to grow and improve and 3) a true sense of responsibility to meaningfully contribute to the company, customers, and culture.
If you are just looking for another job, this is not the place for you. We like to laugh and be around happy, smart, interesting, self-motivated and "slinky" people. Slackers, grumps, and pessimists need not apply.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.