Senior Employee Success Consultant (US) at A Cloud Guru

| Austin
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The Senior Employee Success Consultant

PEOPLE & CULTURE CHAMPION | BUSINESS PARTNER

As a Senior Employee Success Consultant at A Cloud Guru, you'll be an integral member of our global People & Culture team and will work on employee success efforts for our global employees – including both in-office and remote employees. In this role you will partner alongside an Employee Success Lead supporting the Product & Engineering and Content client groups to help drive business outcomes. The role will bridge both the strategic and tactical worlds as we grow as an organization. With your strategic view, you will consult with your client groups on organizational, team, cultural, change management, and leadership development initiatives. On the tactical side, you will help to improve processes as well as manage employee relations issues.

Hello, we're A Cloud Guru

Our friends call us ACG.

We're on a mission to teach the WORLD to cloud. A Cloud Guru is the largest online cloud school on the planet. Our training feels more like logging into Netflix or Spotify - it's entertaining and playful. The people are the #1 reason employees say they stay at ACG. We’re a quirky, tight-knit crew that cares about our customers and each other. No egos here. Our leaders encourage thoughtfulness, compassion, being humble, and we have a bit of fun along the way.

It’s an exciting time to join the team, because we’re in a really unique space. We have an amazing product that people want, and we're in an industry that's tripling in size overnight.

What makes the People & Culture team awesome...

From first-day tacos to quarterly values events, our culture is the lifeblood of this organization. We’ve been awarded best places to work, because our people team is dedicated to putting people first. Our teams make sure the quirky and awesome culture that we’ve created never dies by providing the training, experiences, and processes that help people thrive.

We have pulled together the most empathetic, down-to-earth, “people people” across the globe to create a dream team of culture creators. This isn’t a job for us, it’s a passion. We care about making people's lives a better place, and we get the chance to do that daily in our own unique ways.

The type of person that is successful at ACG is someone who can adapt to a fast paced atmosphere and is enthusiastic and passionate. Someone who loves to laugh and have fun while creating amazing experiences and making people smile - Tina, Hat Guru (And Employee Experience Lead)

As a Senior ES Consultant at ACG, you’ll get to:
  • Partner with People Leaders and employees to continue to grow high performing teams, retain great talent and maintain an awesome culture.
  • Provide developmental coaching to all levels and offer creative solutions to business needs.
  • Contribute to the continuous improvement of practices within the organization.
  • Manage and resolve employee relations issues through effective and objective investigation processes, ensuring adherence to appropriate employment laws and policies.
  • Consult regularly with individuals and leaders and provide guidance when appropriate.
  • Identify actions and lead improvement initiatives based on engagement survey results and additional sources of feedback from the organization.
  • Utilize a data-driven approach to make recommendations and influence leaders.
  • Identify training and development needs for teams and individuals. 
  • Work with the global P&C team on projects and initiatives for the business.
  • Support with the operational business as usual requirements and activities, including playing a key role in global cyclical P&C activities, preparation of documentation, reporting, and working in HR systems.

We are looking for someone who will:

  • Bring impeccable interpersonal, employee-relations, and communication skills; you have a people first mentality and the ability to earn trust and credibility with employees across all levels of the organization with ease.
  • Bring a desire to continually learn and grow.
  • Be a proactive change agent in a fast-paced and growth driven environment. 
  • Build strong and meaningful relationships. 
  • Be a team player and get involved in a broad scope of Employee Success work i.e. quarterly reviews, team coaching, drafting policies, design and implementation of strategic initiatives, performance improvement plans, and business planning and reporting.
  • Adapt with change, reprioritize initiatives as needed and appreciate a sense of urgency
  • Successfully balance employee needs with business objectives.
  • Think globally to support our global workforce. 
  • Highly empathetic with strong listening and interpersonal skills
  • Have a laugh! 
What you bring to the table

We focus on hiring values aligned people, because we believe the right person can learn all the things to be successful in their role. Self-confidence plays a big part in what you apply for. We encourage all job applicants to apply even if they are nervous to do so. College degrees aren't required for any roles, and career gaps or switches are totally welcome.

  • Proven work experience as an HR business partner.
  • An innate ability to build strong relationships with stakeholders.
  • Thorough understanding and application of People & Culture principles and compliance, concepts, and best practices.
  • Strong understanding of People & Culture programs that drive culture and great employee experiences.
  • A passion for people and a desire to do the right thing.
  • Proven ability to own processes and to partner with leaders on strategy and performance.
  • Ability to think critically, problem solve, and recommend effective solutions.
  • Must be able to flex work style - strategic, operational and tactical - and partner effectively across functional teams, and employee levels

We want the people who care about doing a good job. The ones who have the humility and hunger to learn. - Sam Kroonenburg, Co-Founder and CEO

More than a job

Where you work isn’t just a career decision -- it’s a life decision. We get it. That’s why we want all of our Gurus to feel a sense of belonging that comes from feeling supported in all areas of their lives. Everyone has family, friends and interests outside of their careers, so we offer perks and benefits to make work, work better for you.

  • 4 weeks PTO, plus 10 sick days, and holidays. Whether it's hiking to a waterfall in Costa Rica or bonding with your couch, we all need downtime. All Gurus get four weeks paid time off, 10 sick days, and enough holiday to make a banker blush.
  • Let's get lunch. Lunches are catered three times per week, and our kitchen stays stocked with a smorgasbord of the team’s most requested snacks and drinks.
  • Parking is on us. We have your Downtown parking covered. We offer paid garage parking nearby the office. We also have perks for going green by walking and taking public transit.
  • We’ve got you covered. We offer insurance plans that pay for 100% of your medical, dental, and vision, and 80% for your family/dependents.
  • Gender-neutral paid parental leave. Expanding your family? We offer 12 weeks of gender-neutral paid parental leave, and reimburse up to $10,000 for eligible adoption expenses.
  • $1,000 continuing education budget. All Gurus get $250 a quarter to spend on personal development, and 2 hours each week reserved for learning something new.
What’s the interview process like at ACG?

Applying for a job can feel intimidating and like a full-time job of its own. You shouldn’t have to burn through a week of sick time or all your best out-of-office excuses just to put feelers out for a new career opportunity. We want to be as transparent about the process as possible to help ease your mind. It’s our goal to provide you a fair, efficient interviewing experience that respects you and your time — and to do it all with a sidecar of delight.

Once you submit an application, we’ll review it. If you’re a good fit, you’ll have an initial chat with a recruiter over the phone. A phone interview with a manager typically follows. Depending on your role, you might then be asked to do a little homework (but nothing too time consuming). Then we’ll schedule a Zoom call to meet other members of the team, answer any questions you have, and give you a feel for what it’s really like to work at ACG. If you're on the fence, just give it a try.

Keep being awesome, Cloud Gurus.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • DynamoDBDatabases
    • FirebaseDatabases
    • RedshiftDatabases
    • S3Databases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • MarvelDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail
    • SendGridEmail
    • MarketoLead Gen

Location

Feed off the energy of Downtown Austin. Sit in the grass of the Capital, talk business over Medici coffee, and become a regular at a local lunch spot!

An Insider's view of A Cloud Guru

What’s the vibe like in the office?

It is very open and laid back, but also fun! You can just tell that everyone is happy to be here. You can feel the positive energy. We all joke around, but we still get work done - and do it well. Everyone is really good at their job and really passionate. We kick some booty.

Montana

Finance Guru

What projects are you most excited about?

I’m thrilled to work on projects that offer custom solutions for our customers. Whether I’m curating content for their specific roles or partnering with Training Architects to build personalized webinars, each project is really special because it’s created specifically for our learners to support them in their day to day efforts.

Christina

Marketing Guru

What makes someone successful on your team?

Throughout the company everyone, regardless of the team they are on, strives to help each other. Technical Editors craft content from the perspective of the student. Video editors make content look amazing. Designers craft awesome images and designs to support our courses. If you have ideas, ACG is a place where everyone helps them come to life.

Karlos

Training Architect

What is your vision for the company?

Cloud is the future and we're here to send as many into that future as we can. We set them up to achieve remarkable things and build a brighter tomorrow. Our vision is to chart the course to cloud maturity for businesses and individuals. We accelerate their journey and power their competitive advantage.

Lady

Chief Doggo Officer

What's the biggest problem your team is solving?

It makes a difference when you can get out of bed in the morning selling something that’s doing actual good. Organizations all over the world, of all sizes, in every industry, are facing a major challenge and opportunity with cloud. We reach out to these businesses with real value, because we have a product they need.

Madeline

Sales Guru

What are A Cloud Guru Perks + Benefits

A Cloud Guru Benefits Overview

We treat our people well, simply because it's the right thing to do.

Culture
Volunteer in local community
To celebrate our value 'Be Hungry, Stay Humble' we plan a day of charity each year. We volunteer around the city, and are active environmentalists.
Partners with Nonprofits
It is our vision to enable anyone, anywhere to become a cloud guru. We live this vision by partnering with customers such as the South African nonprofit Quirky30 and Women Who Code.
Friends outside of work
Eat lunch together
Intracompany committees
We stay connected through our Culture Committees, A Proud Guru, Anti-racism DIG (Diversity and Inclusion Groups), and Women-In-Tech DIG.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
From ex-6th street bar owners to ex-Silicon Valley, our management team, lead by our fearless leader and President Katie Bullard, is not only diverse in gender, but also background.
Unconscious bias training
All employees go through unconscious bias training annually, on top of manager effectiveness training and all interviewers. Plus we have tons of bias reminders trickled into our day-to-day.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Our anti-racism and women in tech groups are the first of our ERGS. We also have A Proud Guru lead by our LGBTQIA community!
Hiring Practices that Promote Diversity
We use Greenhouse Inclusion which is paid software to help remove unconscious bias from our hiring practices.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Put aside up to $2,700 bucks to spend on yourself, or $5,000 on your dependents. $$$
Disability Insurance
Dental Benefits
A Cloud Guru pays for 100% of employee medical, dental and vision, up to a cap dollar amount.
Vision Benefits
A Cloud Guru pays for 100% of employee medical, dental and vision, up to a cap dollar amount.
Health Insurance Benefits
We're a little company that can compete with your big company benefits. We partner with a provider that gives us Enterprise-level benefits at our startup size. Yippie!
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
From free headspace licenses and daily meditation to our Employee Assistance Program and manager hotline, wellness means physical AND mental health!
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 12 weeks of paternity leave, so go on and have a little one.
Flexible Work Schedule
No one should have to feel guilty about going to the doctor or picking up their kids. Own your schedule, just don't abuse the system and we'll all be happy.
Remote Work Program
We like when our employees are in the office, because it lets us build a family culture, but we give everyone the freedom to work where they're "from-from" for up to a week!
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $10,000 for eligible adoption expenses and 12 weeks of paid leave.
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Work to live, don't live to work!
Vacation & Time Off Benefits
Generous PTO
A Cloud Guru offers 4 weeks of paid time off. Startups are tough, so we want you to unplug and use your time off, but if you don't, you have the opportunity to roll over 64 hours.
Paid Holidays
We offer all employees paid time off for all major holidays
Paid Sick Days
Sorry you're sick. Here's 80 hours of paid sick leave a year.
Perks & Discounts
Casual Dress
Commuter Benefits
Are you a train or bus person? We partner with WageWorks to provide public transit benefits. We offer free parking for our drivers, and if you're a walker we reward you with $125 monthly stipend.
Company Outings
Every quarter we celebrate one of our core values by hosting a big company outing.
Free Daily Meals
Family lunch is our favorite office tradition. We don't eat at our desks, we eat together.
Stocked Kitchen
We eat a lot of cheese, and have heated debates over LaCroix vs Waterloo. The hard-boiled eggs are a bit watery, but people eat 'em!
Some Meals Provided
Happy Hours
Parking
We have your Downtown parking covered. We offer paid garage parking nearby the office.
Pet Friendly
Our office doggo Lady will greet you at the door and steal food out of your trashcan.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
If you walk, train, or bus to work, you get money monthly that can be put towards a gym membership.
Home Office Stipend for Remote Employees
To make WFH a little more awesome, you get $$$ to build out or improve your home office set up.
Professional Development Benefits
Job Training & Conferences
Training is in our DNA. Every Guru is given $250 a quarter to spend on professional development, and given 2 hours EVERY week to put aside their daily work to focus on training.
Diversity Program
Lunch and learns
Improve your sales skills, branding skills, learn how to not get your passwords stolen, figure out what the heck is going on with your benefits
Cross functional training encouraged
Promote from within
Continuing Education stipend
One of our values is Learn All The Things. To live this value, every Guru is given $250 a quarter to spend on professional development.
Time allotted for learning
Every Friday for 2 hours, we put down our normal work and spend time learning something new.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Within months of joining, all Gurus take their Certified Cloud Practitioner exam, so that we can empathize with our students. After that, use your training budget for all the certs you need!

Additional Perks + Benefits

We were always really proud of the in-office experience we created for people. The space, the location, and what we offered internally was really key. Then COVID happened, and that all went out the window. That's why it was important for us to recreate this experience virtually for our new hires and our existing team. We wanted to take our best-in-class office experience and make it a best-in-class at home experience.

To learn more about our remote culture and perks, check out this article: https://www.linkedin.com/pulse/cloud-guru-launches-new-wfh-perks-benefi…

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