Talent Operations Specialist at OJO Labs

| Austin
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About OJO

OJO envisions a world where everyone has what they need to own a home. We know that homeownership is one of life’s most complex decisions and access to trusted advice and expertise can be the difference-maker. Through the fusion of machine intelligence and human expertise, we meet people wherever they are in their home journey to provide deeply personalized guidance and support. 

Our intuitive technology learns each individual’s needs and preferences to provide a tailored experience whether they’re buying, selling, or managing their home as an asset. We then help them to move forward when the time’s right — with support, knowledge, and confidence.

From our network of top-rated agents we’ll match homebuyers and sellers with the expert who can best support their specific journey. We introduce agents and loan officers to consumers at just the right time, and underpin the connection with tools and insights to ensure a best-in-class experience.

As part of our team, you’ll help create the experiences that help level the playing field in real estate, so that all people — regardless of race, class, or gender — can experience the gateway to wealth and the security that home provides. 

The Talent Operations Specialist is a critical part of our People Operations organization. OJO has a red-carpet candidate experience program, and lots of incredible opportunities we’d like to share. Your mission is to ensure candidates receive top notch hospitality and impeccable response time for feedback and scheduling interviews. All while being guardians of the process, empowering our team using data, reporting, strong communication and impeccable organization. We hope to have an opportunity to meet you, learn about your experience and introduce you to the OJO team. 

The Basics: We are looking for someone who places a lot of value in candidate empathy and is obsessed with efficiency and process. You recognize the importance of clear and concise information as well as impeccable calendar scheduling and data reporting. You are the welcoming committee for your candidates, and are accommodating to their needs and you are an integral part of our talent acquisition team.


What you'll do:

  • Ensure a quality candidate experience from start to finish (and determine how we can do better) – this is a prime focus in our organization
  • Coordinate with hiring managers and recruiters for course of action in the interview process (hiring manager screens, tech screens, virtual/onsite interviews, etc.)
  • Schedule interviews based on candidate and interviewer availability
  • Provide regular correspondence and answer any inquiries the candidate may have throughout the process, connecting them to the recruiter when appropriate. 
  • Be an available resource for hiring managers for questions regarding schedules, and consult on individual interview processes
  • Provide resumes and any additional requested documents to the hiring team
  • Ensure that the candidate is comfortable during their interview process - including greeting them (virtually), scheduling breaks as needed, consistently offering opportunities to ask questions and regularly circling back with feedback and estimated turnaround time
  • Be mindful and keep track of time and interviewers to ensure interview is on schedule 
  • Schedule and facilitate round table sessions for hiring team post-interview to discuss interview feedback and steps moving forward
  • Prepare regular and ad hoc reports to help guide decision making
  • Work in our ATS (Lever) and help ensure we’re using it to its full potential, keeping its data clean and organized 
  • Assist Operations in various related tasks and initiatives, not exclusively related to Talent Acquisition
  • Work with the Recruiting Manager to implement recruiting related initiatives 

  • *Under our new work from home model, we are conducting the vast majority of interviews remotely, this requires an extra level of urgency and empathy around all communication with the hiring team as well as the candidate to ensure that everyone involved is happy and informed!

What we need from you:

  • Alignment with OJO’s core values: Embrace Discovery, Relentlessly Improve, Hire Great, Be Compassionate, Earn Trust
  • Minimum two (2) years of experience in a fast paced high growth environment.
  • Familiar with Applicant Tracking Systems
  • Comfortable with calendar management and virtual meeting software
  • Adept at using the Google suite of tools and/or Microsoft suite of tools. Excel, powerpoint etc.
  • Highly organized and efficient in documentation
  • Excellent verbal and written communication skills
  • High level of comfort with ambiguity and ability to prioritize 
  • A relentless drive to always cultivate the best candidate experience, and help build a name for OJO as a top employer in the market.

What do we have to offer?

● You get to work with the best of the best
● A collaborative, respectful environment where your voice will always be heard
● Competitive Salaries 
● Equity 
● Unlimited/Open PTO Policy
● Dog-Friendly Workplace 
● Commuter Stipend or Free Parking 
● Optimum Workspace Subsidy
● 70% Coverage of Employee and Dependent Health Premiums 
● Promote from Within Philosophy 
● Volunteer Program 
● Many More – We have a whole team dedicated to making OJO an awesome place to work! 

Our Team

With offices all over the world, our award-winning work environments blend meaningful impact and employee satisfaction. We have offices in Austin, Texas; Minneapolis, Minnesota; San Mateo, California; Chicago, Illinois; Toronto, Ontario; and Vieux Fort, St. Lucia.

OJO has received multiple workplace awards, including Fortune Best Workplaces in Technology, Inc. Best Workplaces, and Austin Business Journal’s Best Places to Work. Every person at OJO has a significant impact on our evolving product, team, and culture, which is why we hire the best technical, creative, and operational minds.

Virtual Life at OJO

At OJO, we care and listen deeply to the needs of our team to ensure they are comfortable and have the necessary tools to be productive while working from home during the pandemic. We strive to allow a balance and separation between home and work life, and provide support and a flexible working schedule so that employees are able to focus on what’s important to them. The leadership team at OJO has decided that we will work from home through September 2021, and will continue to monitor and respond to COVID-19 proactively.

OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypescriptLanguages
    • ExpressFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ReactFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

We recently moved (Aug 2019) into our new SoCo office - with an unobstructed view of beautiful downtown Austin. Come check us out!

An Insider's view of OJO Labs

What's something quirky about your company?

We've always been big on social events, and we didn't skip a beat during COVID. We have a morning show hosted by 2 fantastic engineers - The Tim and Tom Show. We have a book club, a virtual lunch lottery, a bi-weekly beer talk where we swap skills and customer stories. It's a pretty wacky and wonderful place to work.

Larcombe

Director of Strategy and Insights

What does your typical day look like?

My team starts the day summarizing our previous successes and our next steps… and that’s about the only thing that’s standard. This is why I love OJOso much - each day, there’s a new challenge, so no 2 days are ever the same. Between analyses, training models, bimonthly white paper reviews, and demo-ing results… there is zero room for boredom.

Analysa

Data Scientist II

How do you empower your team to be more creative?

OJO product designers are empowered every day - partnering with PM and ENG to envision our north-star product experience and then build it, test it, and improve it. To always grow, we meet weekly with researchers and designers from OJO marketing to get eyes on a new design, learn from a cross-org colleague, or to share a personal creative passion.

Drew

Senior Director of Customer Experience

How does your team reward individual success?

Acknowledging individual contributions is a core tenet of OJO - it’s just a natural extension of our Hire Great value baking it into our DNA. In addition to managers make providing positive and negative feedback a priority, we also have dedicated slack channels, achievement badges, gold star callouts in our team retrospectives.

David

Senior Engineering Manager

What are OJO Labs Perks + Benefits

OJO Labs Benefits Overview

You get to work with the best of the best
A collaborative, respectful environment where your voice will always be heard
Competitive Salaries
Equity
Unlimited/Open PTO Policy
Generous Holiday Schedule
Dog-Friendly Workplace
Commuter Stipend or Free Parking
Optimum Workspace Subsidy
Wellness Stipend
70% Coverage of Employee and Dependent Health Premiums
Paid Parental Leave
Promote from Within Philosophy
Volunteer Opportunities: OJO Cares & OJO Dedicated Days of Service
Many More – We have a whole team dedicated to making OJO an awesome place to work!

Culture
Volunteer in local community
Monthly volunteer program called OJO Cares. Each month we go out into the community as a group and give our time to a variety of causes. Our people drive which causes we choose and how we participate!
Partners with Nonprofits
We've worked with some really amazing charities! A few examples are: Mobile Loaves & Fishes Community First Village, Austin Animal Center, We are Blood, Safe Austin, Capital Area Foodbank, and more!
Friends outside of work
Eat lunch together
Intracompany committees
We have a Culture Committee compromised of folks across all departments and job levels. This group helps shape the activities we do together as a team!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Our Executive and Senior leadership teams are diverse and well-rounded.
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
OJO is committed to fostering an inclusive environment for all candidates by building a hiring ecosystem that ensures consistency, fairness, and equity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
We've recently partnered with Equinox gym (located in our building) to have OJO specific rates and special classes just for us!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Competitive compensation plans.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We believe life is what happens outside of the office, and we support our team's individual needs to manage their schedules.
Family Medical Leave
Employees who have been with the company for 3 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Company sponsored family events
OJO holds semi-annual organized family events (such as Family Field Day in the summer) as well as various other options such as family-friendly volunteer opportunities through OJO Cares.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Our exempt employees have an unlimited - take what you need - time off policy, and our non-exempt employees each have a generous PTO policy.
Paid Volunteer Time
We have a monthly volunteer program that provides opportunities to our team to give back to the community.
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Special rates at Equinox gym, a company offered subsidy and OJO only classes.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
OJO has lots of growth and learning opportunities!
Lunch and learns
Our Data Science and Engineering teams hold regular lunch and learns ranging from beginner to advanced topics.
Cross functional training encouraged
Promote from within
Customized development tracks
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