Training Supervisor at realtor.com

| Austin
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The home search starts online, but the real estate industry is often optimized for in-person, one-on-one service. That's a fantastic experience once you connect with the right professional, but finding the right fit isn't always a smooth process. Opcity built a nationwide real-time data and technology platform combining cutting edge deep learning, business analytics and human intuition with the latest web, mobile and digital telephony technologies to enable our team of professionals, and thousands of real estate agents and brokers, to make sure we connect every home buy with the right agent at the right time so more time is spent finding a home and less time finding the perfect agent.
The Training Supervisor (TS) is responsible for facilitating training class sessions and any relevant administrative tasks. The TS reports to the Training Manager (TM) and supports our L&D team by helping with our day to day responsibilities in/out of classroom to ensure trainees are prepared for their role here at Opcity. Additionally, the TS provides support to other Learning & Development (L&D) projects, as needed.

Duties & Responsibilities:

  • Facilitate classroom sessions for new hire training classes
  • Maintenance of training curriculum, content, and administrative tasks
  • Delivery and facilitation of content (Q&A, role play sessions, PowerPoint presentations, on the phones support, etc.)
  • Assist TMs tracking of trainee’s attendance and schedules by communicating guidelines and upholding expectations on company policies.
  • Assist TMs to discuss daily operations and performance to create a strong sense of motivation and encouragement. 
  • Collaborate with TMs and Quality to ensure L&D projects and administrative tasks are implemented accurately.
  • Assist TMs on any additional feedback and/or guidance on ways to improve the new hire training curriculum. Assist TMs in monitoring and analyzing trainee performance to evaluate training effectiveness. 
  • Scheduling and coordinating training logistics when needed
  • Collaborate with TMs and Quality to stay current, note trends, and implement best practices.
  • Collaborate with TMs to create a fun and positive training environment.
  • Provide support to other Learning and Development projects, as needed.

Requirements to Qualify/Apply:

  • BA/BS in education, communication, human resources, training or related field A minimum of 1+ years of work experience in training and development role (essential), ideally with a customer service background (preferred). Work experience includes instructor led facilitation and skills in lesson/curriculum planning, development, implementation, and evaluation.
  • Computer literate with proficiency in MS Office and related business and communication tools (Must be proficient in Microsoft PowerPoint, Excel, and Word)
  • Basic knowledge of learning and development theories and models.
  • Strong instructor led training and facilitation skills in a classroom setting.
  • Excellent organizational and time management skills.
  • Excellent written, verbal, and interpersonal communication skills
  • Excellent project management skills.Ability to manage crucial conversations.
  • Meticulous attention to detail.
  • Strong time-management skills.
  • Experience in technology or real estate industry (preferred, but not required).
  • LMS experience (preferred, but not required).

Diversity is important to us, therefore, Opcity is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Opcity will provide reasonable accommodations for otherwise qualified disabled individuals.
*No relocation is provided for this vacancy, local candidates preferred. Must be eligible to work in the U.S. for any employer.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • GITDatabases
    • AWSDatabases

Location

Cool downtown office nestled in the bars and restaurants of East 6th Street

An Insider's view of realtor.com

How does your team reward individual success?

We reward success through recognition and appreciation. We often celebrate wins loudly and with fun events. It's one of the best parts of our culture!

Fluker

Consumer Experience Manager

What projects are you most excited about?

I'm most excited about how we're scaling our outreach to consumers which allows us to help more people every day. Not only that, but I love the pace we have in testing new consumer experiences!

Diane

Senior Product Manager

How has your career grown since starting at the company?

I’ve been with realtor.com for exactly one year and I’ve grown a great deal. I’ve expanded my literacy from AWS to Python to React Native and been mentored all along the way.

Yufeng

Senior Software Engineer

What unique initiatives do you have that encourage innovation?

This week? Beyond the Block, a new streaming TV series created by Tastemade and realtor.com. In a first-of-its-kind series, beloved REALTOR® and neighborhood explorer, Andrew Tyree, takes first-time homebuyers in San Antonio, Los Angeles, Raleigh, Fort Collins on a journey to find a neighborhood that feels like home.

Join us!

#RDCLife

What unique initiatives do you have that encourage innovation?

Our consumer success model is best in class, yet we continuously strive to build even better services and products for for the reatlor.com consumer.

James

Senior Training Manager

What are realtor.com Perks + Benefits

realtor.com Benefits Overview

BENEFITS

Having healthy and happy employees is extremely important to our company. Which is why we offer all of our employees more than just great basic health coverage.

Culture
Volunteer in local community
We love our neighbors and think it important to give back to those in need.
Partners with Nonprofits
From our volunteer work with Habitat for Humanity to our employee charitable gift matching per employee, our commitment to our communities is unwavering.
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Our goal is first and foremost to protect the health and safety of our employees.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Realtor.com offers charitable gift matching of up to $500 per employee annually.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Austin Tech Center employees have flexible start and end times.
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our HomeGrown Mentoring Program is available for all full time employees in Austin.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

When we show up to work each day, regardless of title or tenure, we all want to be heard, be valued, and know that our contributions matter.

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