Provide Level 2 support for enterprise IAM platforms in a 24x7 operations environment. Troubleshoot authentication, SSO, provisioning, and identity governance issues; manage access lifecycle, respond to alerts, maintain runbooks, support audits, and participate in shift rotations.
IAM Platform Support Specialist - Spanish Bilingual
Location: Remote - US
Location: Remote - US
We are seeking a Spanish-speaking Identity & Access Management (IAM) Support Engineer II to support enterprise identity security platforms within a 24x7 operations environment. This role provides Level 2 support for IAM and access management technologies, troubleshooting authentication, provisioning, identity governance, and access-related issues. Candidates with hands-on experience supporting IAM platforms such as SailPoint, Saviynt, IBM Verify, Ping Identity, ForgeRock, Oracle Identity Manager, Okta, or other enterprise identity solutions are encouraged to apply.
This position supports government-related programs and requires U.S. Citizenship with the ability to obtain and maintain a government security clearance.
Key Responsibilities- Provide Level 2 operational support for enterprise IAM environments.
- Troubleshoot and resolve authentication, authorization, provisioning, and SSO-related incidents.
- Support identity lifecycle management processes, including onboarding, role management, and deprovisioning.
- Monitor IAM systems and respond to alerts, incidents, and service requests.
- Collaborate with engineering teams to identify root causes and implement corrective actions.
- Maintain operational documentation, runbooks, and knowledge base articles.
- Support user access reviews, compliance activities, and audit requests.
- Participate in shift rotations and after-hours support as required.
- Escalate complex issues appropriately and drive resolution through closure.
- Assist with platform upgrades, patching, and operational maintenance activities.
- U.S. Citizen with the ability to obtain and maintain a government security clearance.
- Fluent in both English and Spanish (written and verbal).
- 2+ years of experience supporting Identity and Access Management solutions.
- Experience with at least one of the following:
- SailPoint
- Saviynt
- IBM Verify
- Okta
- Ping Identity
- ForgeRock
- Oracle Identity Manager (OIM)
- Microsoft Entra ID / Azure AD
- Experience troubleshooting IAM-related incidents and service requests.
- Understanding of access provisioning, authentication, authorization, and identity governance concepts.
- Willingness to work assigned shifts, including evenings, weekends, or rotational schedules.
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead product marketing for ServiceNow's telecommunications portfolio: craft messaging, drive releases and sales enablement, support deals with positioning and competitive insight, and embed AI-first workflows for scalable content and research.
Top Skills:
Ai ToolsBssOssServicenow
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Manage and mentor an embedded software team developing reusable, certifiable Linux-based product lines for safety-critical and non-safety-critical systems. Drive technical planning, integration with program teams, adherence to DO-178C and SDLC, implement DevSecOps practices, and standardize metrics and reporting across stakeholders.
Top Skills:
DevsecopsDo-178C/Do-178BHypervisorsIndependent Verification & Validation (Iv&V)LinuxLinux KernelReal-Time Operating Systems (Rtos)SdlcUnikernel
Digital Media • Information Technology • News + Entertainment
Lead design and delivery of AI-enabled product capabilities, including agentic workflows, LLM/agent productionization, distributed inference, model lifecycle, and reusable patterns. Drive cross-functional implementation, mentor engineers, improve performance/scalability, and ensure reliable, maintainable customer-facing AI features.
Top Skills:
AgentsAi ToolingAWSAzureDistributed SystemsGCPGoLlmsModel EvaluationModel MonitoringModel RetrainingNlpPythonReal-Time InferenceRecommendation SystemsTime Series Modeling
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
