iLottery TechOps Engineer

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Job Description

SG Lottery is seeking a TechOps Engineer to join a growing Technical Operations team supporting our player loyalty and iLottery platforms. This role is ideal for an engineer passionate about cloud-native infrastructure, Kubernetes operations, GitOps-driven CI/CD pipelines, observability, and platform reliability engineering.

The Technical Operations team works closely with Infrastructure, Development, QA, and DevOps teams to ensure the reliability, scalability, security, and performance of mission-critical gaming platforms. The successful candidate will support both operational production environments and strategic platform initiatives, including new product releases, infrastructure modernization, customer implementations, and platform automation.

This role will focus heavily on Kubernetes-based environments across both on-premises and cloud infrastructure, leveraging GitOps methodologies, containerization, and observability tooling to improve operational excellence and deployment efficiency.

Responsibilities

• Support deployment, maintenance, and operational excellence of customer-facing iLottery and loyalty platforms.

• Design, implement, and maintain GitOps-driven CI/CD pipelines using tools such as ArgoCD and related automation frameworks.

• Administer and support Kubernetes environments across both on-premises and cloud-based infrastructure.

• Manage and troubleshoot containerized workloads and supporting platform services.

• Monitor, triage, troubleshoot, and resolve issues related to system availability, latency, scalability, and application performance.

• Implement and maintain observability solutions utilizing Graylog, New Relic, and related monitoring/logging platforms.

• Define, refine, and track Service Level Objectives (SLOs), operational metrics, and platform health indicators.

• Support infrastructure automation and configuration management initiatives.

• Ensure system capacity, resiliency, and disaster recovery considerations are incorporated into operational planning.

• Identify and remediate infrastructure and application security concerns.

• Collaborate with development teams to improve deployment reliability, release processes, and operational readiness.

• Ensure incidents and service requests are addressed within established SLAs.

• Maintain accurate operational documentation, runbooks, and knowledge base articles.

• Participate in a 24x7x365 on-call rotation supporting production systems.

Qualifications

We are primarily seeking strong platform and operations engineers who can demonstrate experience in modern cloud-native infrastructure and automation practices, including:

• 3+ years of Linux system administration experience in highly available production environments.

• Strong experience supporting Ubuntu Linux systems, including administration, diagnostics, performance tuning, and automation.

• Hands-on experience administering Kubernetes clusters in both on-premises and cloud environments.

• Experience implementing and supporting GitOps workflows and CI/CD pipelines using ArgoCD and related tooling.

• Experience with containerization technologies including Docker and Kubernetes.

• Experience with observability and monitoring platforms such as Graylog, New Relic, ELK, Prometheus, Grafana, or similar tools.

• Experience troubleshooting distributed systems and microservices architectures.

• Familiarity with cloud infrastructure platforms and virtualization technologies including VMware.

• Experience with infrastructure-as-code and automation tooling such as Ansible, Terraform, or equivalent.

• Strong understanding of networking fundamentals including DNS, HTTP/S, SSH, SMTP, FTP, and load balancing concepts.

• Experience supporting messaging and event-driven platforms such as RabbitMQ, ActiveMQ, or Redis.

• Familiarity with MySQL and/or MS SQL administration, replication, and performance analysis.

• Strong scripting and automation experience using Bash, Python, or similar languages.

• Excellent troubleshooting, communication, documentation, and collaboration skills.

• Strong organizational, prioritization, and time management abilities.

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field with 3+ years of relevant experience.

Preferred / Nice to Have Experience

• Experience with hybrid cloud and multi-data center deployments.

• Familiarity with DevSecOps practices and security scanning within CI/CD pipelines.

• Experience with platform reliability engineering, SRE practices, or operational automation.

• Experience within iLottery, iGaming, fintech, or other highly available transactional industries.

• Familiarity with:

  • ArgoCD

  • Graylog

  • New Relic

  • Prometheus/Grafana

  • Terraform

  • ELK/OpenSearch

  • Redis

  • RabbitMQ

  • Ansible

  • VMware

  • Cloud-native architectures

Qualified applicants will have to pass a hands-on, technical test as part of the interview process. 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.