Imaging Operations Quality Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated Imaging Operations Quality Manager to join our Operations team. In this role, you will be responsible for overseeing all quality assurance functions, ensuring compliance with contractual service-level agreements (SLAs), and leading root cause analysis to drive continuous improvement across our document imaging workflows.

What You’ll Do

In this role, you will:

• Lead and manage all quality control functions related to imaging operations, including document preparation, scanning, and indexing, to ensure high-accuracy deliverables for our clients.

• Collaborate with operations leadership and IT stakeholders to monitor workflow performance, identify technical bottlenecks, and implement data-driven process enhancements.

• Ensure strict compliance with organizational standards, privacy regulations, and security protocols to maintain the integrity of the chain-of-custody for all customer assets.

What You’ll Bring

The ideal candidate will have:

• 5+ years of experience in imaging operations or a high-volume production environment, with at least 2 years in a quality management leadership role.

• Strong knowledge of imaging software platforms, ANSI/ASQC inspection methods, and formal quality assurance frameworks.

• Proven ability in problem-solving and stakeholder management, specifically in performing root cause analysis and implementing corrective actions.

• Bachelor’s degree in Business, Information Systems, or a related field (or equivalent industry experience).

What We Offer:

• Work location: 585 London Bridge Rd., Virginia Beach VA 23454

• Competitive compensation and benefits aligned with your experience.

• Paid time off/ holidays to support your work-life balance.

• Comprehensive health, wellness, and retirement plans starting on day one.

• Opportunities for continuous learning and professional growth through our internal development programs.

• Must be willing and able to obtain a Public Trust Clearance - no cost to applicant and we guide you through the process

• Only U.S. citizens and Legal Permanent Residents are eligible for the Public Trust Clearance

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