Implementation Analyst

At August Health, our mission is to empower the essential work of caring for our elders.

We achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence.

Caregivers are the heart of senior living communities, embodying care, compassion, and well-being. Yet, they face increasing challenges—higher resident acuity, complex workflows, and staffing shortages. At August Health, we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on what truly matters—caring for residents.

At August, we strive to live our values each day, in every interaction with our customers and with each other.

• Be responsible – leave things better than you found them

• Take ownership – be decisive and take action

• Be ambitious – build something great

• Keep an open mindset – communicate candidly and welcome new ideas

• Be humble – celebrate each others’ successes and learn from our mistakes

• Stay positive – assume best intent

As an Implementation Analyst, you will support the successful rollout of the August platform for our customers. You’ll work closely with Implementation Managers to execute key parts of the implementation process—from system configuration and data preparation to training support and process improvement.

This is a great opportunity for someone early in their career who is excited about technology, enjoys problem-solving, and wants to gain hands-on experience in SaaS implementations and customer-facing work.

You will play a critical role in helping our team scale by taking ownership of execution-heavy workstreams—freeing up Implementation Managers to focus on strategy, stakeholder alignment, and complex problem-solving.

• Support full-cycle implementations by executing key tasks across multiple customer projects

• Configure the August platform based on defined workflows and requirements

• Prepare, clean, and validate data for migrations and system setup

• Build and maintain spreadsheets, templates, and tracking tools to support implementations

• Join customer calls to take notes, track action items, and follow up on next steps

• Assist with training preparation and delivery, ensuring customers feel confident using the platform

• Partner with Implementation Managers to document workflows, requirements, and decisions

• Identify opportunities to improve internal processes, tools, and documentation

• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to support customer needs

• Manage multiple workstreams simultaneously while maintaining attention to detail and quality

• Bachelor’s degree required; demonstrated interest in technology, data, or process-driven work is a plus

• Up to 2 years of experience (internships, coursework, or early career roles welcome)

• Strong interest in technology, SaaS, or healthcare systems

• Highly organized with strong attention to detail and ability to manage multiple tasks

• Comfortable working in spreadsheets (Excel/Google Sheets) and learning new systems quickly

• Strong problem-solving skills with a willingness to dig into ambiguous or unfamiliar challenges

• Clear and professional communication skills, with comfort in customer-facing settings

• Proactive and resourceful—willing to take ownership and figure things out

• Excited to work in a fast-paced, evolving environment

• Experience with data entry, data analysis, or system configuration

• Exposure to SaaS, healthcare, or senior living environments

• Familiarity with project management or implementation work

Our team brings together deep expertise in technology, healthcare, and company-building. We’ve led teams at Apple, Google, Landmark Health, and Adobe, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients.

Backed by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to transform the future of senior living.

We offer market-competitive compensation based on experience and ability, including significant equity option grants. Our benefits prioritize your well-being with 100% company-paid premiums for health, dental, and vision coverage, along with company contributions to your HSA. We help you plan for the future with a 2% 401(k) match, and support your physical and mental health through services like Rightway Health Advocacy and Spring Health Mental Wellness. Beyond traditional benefits, we offer a flexible time off policy, 100% paid family leave, and all-expenses-paid, in-person company offsites twice a year.