Implementation Consultant

Title: Implementation Consultant (Remote)
Company Overview 

For more than two decades, FoodChain ID has been at the on the forefront of the New Food industry providing expertise worldwide to navigate the requirements of an ever-growing demand for higher levels of transparency, accountability, safety, and sustainability. Our technical and business services include serving clean label, food safety, and sustainability claims through offerings of Non-GMO Project verification, USDA Organic certification, BRC and SQF food safety certification, and more. Today, more than 30,000 companies in over 100 countries rely on our industry-leading solutions. The FoodChain ID vision encompasses nothing less than assuring the safety, transparency, and integrity of the global food chain, one client and product at a time. 

Position Summary 

A Senior Consultant helps FoodChain ID’s customers successfully use technology to deliver business results. Whether it is FoodChain ID software solutions or third-party solutions from large vendors like Oracle, an Implementation Consultant guides customers through updating their business processes to take best advantage of the technology and adapting the software solution to best support them.  

FoodChain ID’s customers are typically food and beverage manufacturers, retailers and restaurants which have a unique set of business challenges that our consulting team helps them address. The reputation amongst FoodChain ID’s customers and the industry is providing pragmatic solutions powered by modern technology. This is accomplished through providing personalized assistance that meet clients where they are and help them get to where they are going.  

An ideal candidate has sufficient food and beverage, process manufacturing experience and/or industry PLM experience to be able to speak the same language as clients, understand their challenges and obtain credentials for themselves and the organization in this space. An ideal candidate also understands the complexities and challenges of enterprise IT projects and has experience raising issues to Senior Consultants or Leadership to develop resolutions for client success. Finally, an ideal candidate is a natural leader helping provide a clear path through, sometimes ambiguous, challenges for the combined project team to focus on achieving positive business outcomes for the client beyond just achieving the project goals.  

FoodChain ID has a strong company culture which emphasizes high ethical standards, client success, teamwork and sustainability which the Implementation Consultant should embody.   

Specific responsibilities include:  

• Ensure successful project delivery: 

• Work in partnership with the FCID project manager on your projects to own the solution.   

• Coordinate and manage the project activities of the FCID project team and influencing the activities of the client teams to ensure successful project execution 

• Identify client business/technical goals and how best to meet them 

• Create and manage accurate project and resource plans  

• Track and manage project scope 

• Maintain an accurate log of project actions, issues and decisions 

• Identify, mitigate and escalate project risks and issues  

• Demonstrate solid verbal and written communication skills.   

• Analyze, consult, synthesize and advise: 

• Provide functional support on projects 

• Achieve buy-in from stakeholders to develop a realistic project plan for software implementation.  

• Influence and communicate with all levels of stakeholders including senior executives, directors, managers and junior staff 

• Ensure the effective delivery of our services and assist in developing and growing business 

• Support the continual growth of the organization: 

• Support development of and document best practices and project methodologies  

• Enhance current service offerings by improving processes, templates and training material 

• Identify opportunities to assist our current clients further by expanding the scope of our engagements 

• Stay abreast of industry trends, regulatory requirements, and emerging technologies relevant to the food industry and software implementation.   

Qualifications 

Candidates should be an experienced consultant leader with significant experience in the manufacturing industry with a strong preference for process industries.  

The successful candidate will:  

• Bachelor’s or graduate degree. Major in Business Administration, IT, Computer Science, Engineering, or Food Sciences preferred 

• Outstanding general consulting skills (soft skills, structured thinking, effective report writing and presentations, and stakeholder engagement)  

• Knowledge and experience of significant aspects of related disciplines such as Enterprise Software, Enterprise Architecture, Agile Software Development and Digital Technologies  

• Experience with Manufacturing or Retail industries preferred 

• Experience with Process Manufacturing industries preferred  

• At least 3 years of IT consulting experience in a professional services firm  

• Ability to operate in a fluid environment and comfortable with high levels of uncertainty 

Location and travel 

Remote through the US 

Candidates should expect 25%-50% travel as conditions permit focused on client, prospect and team visits.  

FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at [email protected].