Implementation Manager

Our Mission & Values:

At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build.

We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority.

Our Culture & Work Style 🚀

At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from:

• Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results.

• Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact.

• Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry.

We pair that high-velocity culture with a thoughtful hybrid model because we believe flexibility and collaboration both matter. That’s why in the Bay we come together in-office Tuesday through Thursday our high‑impact collaboration days where teams align, strategize, and innovate. Mondays and Fridays are flexible, giving you space for focused work, balance, and autonomy.

If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here.

Why Join The Drata Team?

The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth.

• See the Speed: Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years

• Hear the Voice of the Team: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available.

• Experience the Impact: See why we are consistently recognized on Fortune's Best Workplaces lists.

• Connect with Us on Socials: LinkedIn - follow us for company updates, employee stories, and career news.

Job Summary:

As an Implementation Manager at Drata, you’ll be at the forefront of helping customers build trust at scale. You’ll guide organizations through the critical onboarding and implementation phase—laying the foundation for long-term success with our platform.

In this role, you’ll combine your expertise in project management, software implementation, and compliance to help customers adopt Drata efficiently and effectively. You’ll manage timelines, coordinate resources, configure the platform, and deliver a smooth onboarding experience that drives early adoption and customer confidence.

This is a high-impact role where you’ll own the customer relationship during implementation, collaborate cross-functionally with Product, Engineering, and Customer Success, and directly influence how organizations scale securely with Drata. Your ability to plan, communicate, and execute will be essential to both customer success and Drata’s growth.

We’re looking for someone who’s proactive, organized, and driven by outcomes. At Drata, you’ll join a mission-led team that moves with urgency, leads with empathy, and builds with intention. You’ll help customers unlock the power of compliance automation—and play a vital role in shaping their first impression of Drata.

What you’ll do:

Project Management:

• Own the end-to-end implementation process for assigned customers by creating project timelines, defining milestones, and ensuring all deliverables are met on schedule.

• Monitor progress, manage risks, and coordinate internal and external stakeholders to ensure successful outcomes.

Customer Relationship Management:

• Build trust-based relationships with customers by understanding their business needs and translating them into tailored implementation plans.

• Serve as the primary point of contact during onboarding, anticipating needs and ensuring a high-quality customer experience.

Platform Configuration:

• Configure and customize Drata’s SaaS platform to align with customer requirements while applying best practices to ensure scalable, sustainable adoption.

• Collaborate with Solutions Architects and Product teams to troubleshoot and resolve technical challenges.

Training & Enablement:

• Conduct training sessions, workshops, and knowledge-sharing activities that empower customers to confidently use the platform.

• Provide guidance and documentation to support customer self-sufficiency post-launch.

Cross-Functional Collaboration:

• Partner with Sales, Product, Engineering, and Customer Success teams to coordinate seamless handoffs and ensure clear communication across the customer lifecycle.

• Escalate risks or feedback proactively to support continuous improvement.

Process Improvement:

• Contribute ideas to enhance implementation tools, templates, and processes that improve efficiency and scalability across the team.

What you’ll bring:

• 5+ years of experience in software implementation, consulting, or project management within a B2B SaaS environment.

• Experience managing multiple customer implementations simultaneously and delivering projects on time and within scope.

• Familiarity with compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and an understanding of how they apply to customer environments.

• Strong technical aptitude with the ability to understand and communicate concepts related to APIs, integrations, and data flows at a high level.

• Excellent communication and organizational skills with the ability to build rapport and drive alignment across teams and customers.

• Problem-solving mindset with the ability to adapt to changing priorities in a fast-paced, high-growth environment.

• A customer-first mindset and passion for helping organizations achieve their security and compliance goals.

Leadership & Growth

• Contribute to the team’s success by sharing best practices, supporting peers, and helping refine delivery approaches.

• Demonstrate Drata’s core values of trust, empathy, and accountability in every customer and internal interaction.

• Pursue continuous learning and growth—developing the skills to lead increasingly complex, high-visibility implementations over time.

How we support you:
At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.

Explore how we invest in your Life at Drata.

• Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success.

• Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance.

• Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position.

• Family Support: Up to 16 weeks of paid parental leave (after six months of employment), along with a robust suite of family-support resources. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process.

• Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence.

• Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge.

This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) is $142,900-$176,500, subject to change.

A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above.