Lead and execute multiple complex software implementation projects as primary customer contact. Perform on-site and remote installations, configurations, integrations, training, and troubleshooting. Manage timelines, budgets, deliverables, documentation, stakeholder communication, escalations, and risk mitigation. Drive customer satisfaction, process improvements, and cross-functional coordination while supporting people development.
TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and
workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their
complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our
vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP,
visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
As an Implementation Specialist, you will:
- Lead and execute multiple complex implementation projects, including large-scale projects.
- Serve as the primary point of contact for customers, managing expectations, addressing concerns, and ensuring successful outcomes.
- Perform on-site and remote installation, configuration, and customer training.
- Oversee the implementation of advanced system configurations and technical integrations.
- Manage project timelines, budgets, and deliverables while coordinating activities across multiple stakeholders.
- Conduct high-level customer satisfaction, ensuring users are proficient in system functionality.
- Communicate effectively across internal departments and external third-party vendors to drive project success.
- Identify and mitigate risks that could impact project success, conducting Root Cause Analysis and documenting lessons learned.
- Handle escalations independently, resolving complex issues and making real-time project decisions.
- Maintain accurate project documentation, including customer records, task statuses, and progress reports.
- Continuously enhance product knowledge and industry expertise to support customer needs effectively.
- Contribute to process improvement initiatives and best practices to optimize implementation efficiency.
- Provides support in people development.
Requirements
You are a strong fit for this role if you have:
- Bachelor’s degree in MIS, Computer Science, Business, or a related field (preferred).
- Excellent communication and customer service skills, with the ability to engage with executive stakeholders.
- 2-4 years of experience in software implementation, with a focus on complex or large-scale projects.
- Software life cycle knowledge
- Aptitude to quickly become a TCP systems expert.
- Advanced problem-solving and analytical skills, with a proactive approach to identifying and resolving challenges.
- Experience in managing multiple projects with competing priorities and deadlines.
- Strong technical acumen, with experience in system integrations, database structures, and technical troubleshooting.
- Experience with accounting, payroll, or workforce management systems (preferred).
- Knowledge of Microsoft SQL Databases, Microsoft Server operating systems, cloud-based software solutions (SaaS), and networking a plus.
- Strong organizational and time management skills, with the ability to work independently and as part of a team.
- Excellent and time management skills, with the ability to work independently and as part of a team.
- Detail-oriented with the ability to proactively identify project risks and solutions.
- Ability to travel up to 25% of the time, including overnight and weekends.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Occasional night and weekend hours.
Benefits
- Competitive salary
- 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
- 8 hours to volunteer and impact the community
- Comprehensive benefits (Health/Dental/Vision/ 401K)
- Employee Choice Pre-Tax Benefit
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for
all employees.
TCP Software Austin, Texas, USA Office
Austin, TX, United States
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