Implementation Specialist

Job Description:

The Implementation Specialist plays a key role in delivering CSI’s digital banking and Apiture product solutions to new and existing financial institution clients. This role blends customer-facing project coordination with hands-on configuration, data validation, and go-live support. You will serve as a liaison between CSI, Apiture, and client banks, ensuring smooth implementations, program upgrades, conversions, and technical changes that require fewer complex solutions. 

In this role, you will: 

You will act as the primary point of contact for assigned projects, drive timelines, coordinate with cross-functional teams, and deliver an implementation experience that is capable, committed, composed, and compassionate. 

- Serve as the primary client contact throughout the implementation lifecycle. 

- Introduce CSI digital banking & Apiture solutions and define implementation and configuration requirements. 

- Conduct data-gathering meetings to clarify data movement, application setup, and configuration. 

- Execute project plans, tasks, schedules, and milestones. 

- Configure applications, review test results, and guide clients through UAT. 

- Liaise between CSI, Apiture, and internal departments. 

- Communicate Apiture services and product functionality. 

- Provide go-live and post-implementation support. 

- Follow project methodology, risk management, and change control processes. 

Success Measures 

- Accurate data conversion and configuration. 

- On-time project delivery and milestone completion. 

- High customer satisfaction and successful go-live. 

- Effective communication with stakeholders. 

- Bachelor’s degree or equivalent experience. 

- Strong written, verbal, and interpersonal communication skills. 

- Proficiency with Microsoft Office; strong Excel skills. 

- Ability to manage multiple priorities and tasks. 

- High accountability, organization, and follow-through. 

 Preferred Qualifications

- Banking or financial services experience. 

- Project management or implementation experience. 

- Experience with AWS, Salesforce, SQL, or other technical tools. 

- FinTech or SaaS experience.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.