Inbound Sales & Retention Specialist

“We Push the Boundaries of Possibilities for our Communities.”

Overview of the Position Responsibilities: The Inbound Sales Specialist will generate company revenue by closing sales over the phone and providing sales solutions with a seamless. customer experience. This critical role will own the customer experience up to time of install.

Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.

What You Will Do:

• Influence customers to buy services and merchandise by following a prepared sales process to give service and product information and accurate price quotes.  
• Follow assigned schedule to ensure accurate phone coverage.  
• Communicate the need to escalate calls to assure resolution of issues. 
• Provide quality internal customer support. 
• Prioritize and move quickly between inbound and outbound calls. 
• Maintain positive, consistent and effective communication with your manager, team members and customers. ·      
• Follow up with potential customers as needed via phone, email and text.  
• Maintain a working knowledge of all products, processes and systems. 
• Maintain working knowledge of department and stay current with latest policies. 
• All other related duties as assigned. 

What You Will Need: 

• High School Diploma or GED required. 
• A minimum of 2+ years of sales or call center experience required.  
• Telecommunications experience preferred. 
• MS Office Suite: Outlook, Powerpoint, Word, Excel, OneNote.    
• Experience with SalesForce, Ticket View, ICOMs, RPX and advanced troubleshoot techniques preferred.
• High degree of self-motivation and drive. 
• Excellent written and verbal communications skills including active listening skills and telephone etiquette are required.  
• Relentless about exceeding sales goals. Driven to succeed. 
• Advanced customer service and time management skills. 
• Strong organizational and interpersonal skills. 
• Ability to maintain professionalism in challenging and/or changing situations.  
• Must be able to pass a background and drug test prior to employment.   
• Prolonged periods of sitting at a desk and working on a computer. 
• Regularly required to talk and hear. 
• Required to use hands, handle objects and paperwork. 
• Required to use close vision and be able to focus.  
• Required to refrain from personal use of technology during working hours. 
• Must be able to operate office equipment including but not limited to telephone, headset, computer, and printer.  
• Required to lift up to 5lbs at a given time.   

Why Work at Bluepeak?

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development With an Emphasis on Internal Promotion.
•  Employee Discounts on Bluepeak Services, Including Internet.
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

About Us

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.