Supports assigned healthcare facility accounts by providing client service, education, issue resolution, retention support, and tailored solutions. The role collaborates with sales, clinical, laboratory, imaging, phlebotomy, and logistics teams to optimize mobile diagnostic services. Responsibilities include maintaining CRM records, documenting interactions, supporting software and workflow adoption, monitoring healthcare compliance developments, and communicating service value to stakeholders. The position requires strong relationship-building, organization, adaptability, and occasional evening or weekend availability.
Inside Sales Support Representative
The Inside Sales Support Representative is responsible for driving exceptional experiences for Principle Health Systems’ clients and patients. This role supports clients across the full range of long-term care settings, including Skilled Nursing Facilities (SNFs), Assisted Living Facilities (ALFs), Home Health Agencies, Hospice, Clinics, and other long-term care partners. Inside Sales Support Representatives serve as consultative partners—building relationships, identifying opportunities, solving client challenges, and ensuring Principle Health Systems remains the provider of choice for compliant, high-quality mobile diagnostic services. Success in the role requires exceptional communication skills and the ability to work with, and influence, multiple teams across the organization in a fast-paced, time-sensitive environment towards the goal of improving patient outcomes and experiences.RESPONSIBILITIES
Client Support
- Serve as the primary client service contact for assigned accounts, ensuring exceptional customer service and retention.
- Conduct routine facility meetings (Phone and Teams) to engage with clinical teams, administrators, and physicians.
- Provide ongoing education and training on software, service protocols, and operational workflows.
- Partner with internal teams, including sales, phlebotomy, imaging, logistics, and laboratory operations, to resolve issues and optimize service delivery.
- Acquire and maintain deep knowledge of Principle Health Systems’ services, technology, and operational capabilities to be a highly trusted resource for clients.
Strategic Planning & Execution
- Analyze customer needs and challenges; along with sales and field leadership, develop tailored solutions to proactively improve satisfaction and utilization.
- Maintain organized documentation of activities, CRM records, reporting, and follow-up tasks.
- Contribute to cross-functional collaboration on process improvements and client-facing initiatives.
Product & Industry Expertise
- Stay informed about regulatory updates, long-term care trends, and best practices related to mobile healthcare services, HIPAA, and other healthcare compliance requirements.
- Clearly articulate value propositions and differentiators to stakeholders at all levels.
Administrative Responsibilities
- Maintain accurate records, notes and follow-up documentation on all client interactions.
- Become proficient in PHS systems (LIS, Logistics software, etc) to support clients with all service related issues.
- Support cross-training initiatives within SNF, Home Health, LTAC, and Clinic business lines.
- Bachelor’s degree preferred (science or business-related field advantageous).
- Prior experience in healthcare, long-term care, or related sectors is preferred.
- Strong relationship-building and communication skills.
- Strategic thinker with excellent time management and organization abilities.
- Ability to multitask and adapt within a fast-paced, client-driven environment.
- Self-motivated, dependable, and results-oriented.
- Comfortable working flexible hours, including occasional evenings or weekends.
- Ability to sit, stand, or walk for extended periods during visits and events.
- Capacity to manage multiple priorities and navigate a dynamic work environment.
- Ability to lift up to 20 pounds occasionally.
We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact [email protected].
Hybrid work arraignment. 8am to 5pm, M-F.
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