Easy Apply
Easy Apply
As an Integration Support Engineer, you will manage integration support functions, enhance workflows, document systems, and ensure compliance while collaborating with clients and cross-functional teams.
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.
As an Integration Support Engineer, you will drive the efficiency and effectiveness of our integration support function while delighting our clients with your domain expertise and quick response. You will collaborate with Client IT teams, as well as our Customer Success, Data Engineering, Network Operations, and Development teams, to ensure smooth, scalable, and compliant data integrations. Your experience with EMR and RCM integrations (including database extracts, HL7v2, and/or FHIR), process improvement, and client communication will be key to our success as we scale our solutions.
**This role is fully remote within the US**
What You'll Do- Prioritize a quick response and consistent delivery on SLAs to ensure - and - exceed user satisfaction.
- Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture.
- Support and improve technical support workflows and documentation to set us up for scale and a proactive approach to support. Help to develop repeatable strategies and playbooks.
- Improve integration methods by sharing client feedback and new technology trends.
- Proactively monitor integration health to detect and resolve issues before they impact clients.
- Manage and troubleshoot integration errors and downtime events.
- Manage client communication on downtimes, integration defects and integration errors
- Act as liaison between the Customer Operations and Engineering- escalating complex issues, building better workflows and identifying product improvements.
- Triage and assign out incoming requests.
- Efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values. Communicate with our users via ticketing system and phone.
- Ensure compliance with industry regulations and data security best practices.
- Experience supporting the integration support function, which includes
- Responding to proactive monitoring systems
- Following incident resolution and client communications SOPs
- Coordinate cross-functional teams to ensure efficient, scalable support and regulatory compliance
- Deliver on SLA performance to drive and exceed user satisfaction
- Help develop SOPs and playbooks when gaps exist, ensuring repeatable and reliable processes
- 3+ years experience in EHR healthcare integration (technical) roles, with hands-on keys experience with database extracts, HL7v2 interface support, and/or FHIR (required to have 3+ years experience in at least 2 of these 3 integrations: database extracts, HL7v2 interfaces, and/or FHIR).
- Hands-on experience with SQL and troubleshooting complex data integration issues
- Demonstrated ability to manage technical challenges with a hands-on approach, whether working independently or collaborating with engineering teams
- Strong communication skills with the capacity to translate complex technical issues for non-technical stakeholders
- A proactive self-starter with an ownership mindset
Nice To Haves
- Certification in an integration engines (Mirth Connect, Epic Bridges, etc) or healthcare interoperability standards (HL7v2, FHIR, etc)
- Experience with Epic revenue cycle modules, Epic Clarity, Epic Chronicles reporting, or Cerner CCL
- Familiarity with hospital revenue cycle management (RCM) and clinical charge capture processes
- AWS, Python, Snowflake, JIRA, Salesforce, Figma
- $120K to $140K salary
#LI-Remote
Benefits
- Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
- Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
- Remote-First Team – Work from anywhere in the U.S.
- Unlimited PTO & 10 Holidays – So you can relax and recharge.
- 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
- Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
- Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Top Skills
AWS
Figma
JIRA
Python
Salesforce
Snowflake
Similar Jobs
Artificial Intelligence • Hardware • Robotics • Software
The role involves providing technical support for UAS systems, focusing on network diagnostics, integration troubleshooting, and optimizing customer experiences with Skydio products.
Top Skills:
BashCellular NetworkingCloud RestIotJIRALinuxNetSuitePHPPythonRestSalesforce Service CloudWebrtcWifi
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
The Medical Director oversees clinical reviews and benefit coverage determinations while collaborating with healthcare providers to ensure quality care delivery. Responsibilities include documentation, provider communication, and participation in clinical processes.
Top Skills:
ExcelMs WordOutlook
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
As a Behavioral Health Care Advocate, you will manage utilization reviews, coordinate care, and evaluate treatment plans for behavioral health and substance abuse cases.
Top Skills:
Microsoft Office Suite
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
