IT Administrator (Contractor)

The employee benefits landscape needs a reset. Companies invest millions annually in benefits that employees neither value nor use regularly. Forma, founded in 2017, set out to challenge this one-size-fits-all approach.

Forma's global lifestyle benefits platform enables companies to offer competitive packages while reducing costs and inefficiencies. While giving employees more choice and flexibility in spending their benefit allowances, the Forma platform saves HR, total rewards, and benefits professionals countless hours they would have spent managing and supporting multiple point solutions.

With Forma, companies can choose from a suite of products, including Lifestyle Spending Accounts, Health Savings Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more. These products allow companies to design and deliver customized benefits programs through a single platform. Employees can then spend account funds in three ways: The Forma Store, The Forma Visa Card, or claim reimbursement.

Forma has helped hundreds of renowned companies, including Stripe, UKG, lululemon, and Tripadvisor, to design equitable, scalable, and flexible benefits programs for nearly 1 million employees worldwide.

Forma is backed by Emergence Capital and Ribbit Capital. We have received numerous awards for our exponential growth, innovation, and as a "Great Place to Work."

This is a part-time contractor role starting at about 24 hours per week, with the potential to become 40 hours per week in the future.

As an IT Administrator at Forma, you will provide day-to-day IT support for employees and contractors, ensuring reliable access to devices, applications, and business systems while delivering an exceptional end-user experience.

• Resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support.

• Execute onboarding, offboarding, and access management in Okta: provision, modify, and deprovision SSO/SCIM access following least-privilege practices.

• Administer the Mac fleet in Kandji, managing enrollment, configuration profiles, patching, and device compliance against security baselines.

• Triage Okta authentication and MFA issues, including factor resets and account recovery within established verification procedures.

• Maintain IT asset inventory and lifecycle (procurement, tracking, secure wipe, and retirement) with audit-ready records.

• Adhere to security and compliance processes, and support audit evidence collection for SOC 2, ISO 27001, and HIPAA (onboarding/offboarding tickets, access logs, asset records).

• Escalate complex issues appropriately while maintaining thorough documentation, runbooks, and self-service knowledge base articles.

• 2+ years of IT and troubleshooting experience

• Experience with MacOS Administration, SaaS Administration, and Identity & Access Management (SSO, SCIM provisioning, MFA policies, user lifecycle).

• Experience with customer focused communication and problem solving

• Adept at documentation & process adherence

• Excellent time management & prioritization skill

• Comfort with scripting/automation (Bash, Python, or similar) and exposure to compliance frameworks (SOC 2, ISO 27001, HIPAA).

• Remote-first working environment

• Work computer

At Forma, we value diversity, and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Duties and responsibilities may not all be covered in the description, or may change over time at the discretion of Forma. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Forma, we welcome diverse perspectives, and people who think rigorously / aren't afraid to challenge assumptions. Join us!