Administer and support business applications including upgrades, maintenance, troubleshooting, and configuration. Manage support requests, vendor issues, and project initiation. Generate project metrics, assist Application Solutions teams, and support process improvements to increase productivity. Perform other duties as assigned.
Job Summary & ResponsibilitiesPreferred Qualifications
* Administer and support applications utilized by the organization to include upgrades, maintenance, and enhancements
o This could include revising logic, troubleshooting bugs, testing corrections, and verifying functionality achieves the desired result
* Demonstrate an expert level of application understanding, and apply expertise to help meet organizational goals
* Independently understand, analyze, communicate, and configure system controls and parameters
* Administer support request and project initiation processes
* Support improvements to work processes and applications that lead to increased workplace productivity, efficiency, and satisfaction
* Generate various project metrics to provide oversight and ensure consistent information is available to the project teams
* Assist with vendor issue management, notifications, bulletins, and releases
o This could include management of escalated issues, performance, and organizational needs
* Support Application Solutions teams with project and process deliverables as needed
* Other duties as assigned
o This could include revising logic, troubleshooting bugs, testing corrections, and verifying functionality achieves the desired result
* Demonstrate an expert level of application understanding, and apply expertise to help meet organizational goals
* Independently understand, analyze, communicate, and configure system controls and parameters
* Administer support request and project initiation processes
* Support improvements to work processes and applications that lead to increased workplace productivity, efficiency, and satisfaction
* Generate various project metrics to provide oversight and ensure consistent information is available to the project teams
* Assist with vendor issue management, notifications, bulletins, and releases
o This could include management of escalated issues, performance, and organizational needs
* Support Application Solutions teams with project and process deliverables as needed
* Other duties as assigned
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
FNBT is an equal opportunity employer.
* Undergraduate degree in related field, or one year of relevant experience
* At least 18 years of age
* Proficient in Microsoft Office
* IT Project experience preferred
* Project software experience preferred
* SharePoint experience desirable
* Detail oriented and ability to multi-task
* Demonstrated ability to succeed in a complex and dynamic work environment
* Ability to meet deadlines, handle confidential data, and remain calm when dealing with difficult situations
* Ability to work independently and provide updates to management
* Ability to work under pressure, maintain focus, and adjust to shifting priorities
* Strong communication, interpersonal, and presentation skills
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
* At least 18 years of age
* Proficient in Microsoft Office
* IT Project experience preferred
* Project software experience preferred
* SharePoint experience desirable
* Detail oriented and ability to multi-task
* Demonstrated ability to succeed in a complex and dynamic work environment
* Ability to meet deadlines, handle confidential data, and remain calm when dealing with difficult situations
* Ability to work independently and provide updates to management
* Ability to work under pressure, maintain focus, and adjust to shifting priorities
* Strong communication, interpersonal, and presentation skills
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
First National Bank Texas Round Rock, Texas, USA Office
Round Rock, United States
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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