The IT End User Services & Desktop Support Engineer provides in-office support, resolving user incidents, managing access and endpoint environments, and ensuring a secure technology environment.
IT End User Services & Desktop Support Engineer
Overview
The Texas Stock Exchange (TXSE) is seeking an IT professional to provide in-office end-user and desktop engineering support at its Dallas headquarters. This role requires broad technical skills, strong customer service focus, and the ability to maintain a secure and reliable technology environment in a fast-paced, regulated financial setting.
Responsibilities
- Providing in-person end-user and desktop support, resolving incidents in line with ITIL practices and escalating to Engineering or Development teams when appropriate.
- Administering Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365 to maintain secure and reliable access to business systems.
- Managing endpoint environments with Intune, SCCM, and Jamf, including provisioning, compliance enforcement, patching, and application deployment.
- Supporting operating systems and hardware across Windows, macOS, and mobile platforms (with macOS and Linux learnable on the job).
- Leveraging automation (PowerShell, Microsoft Graph API, and related tools) to reduce manual effort, streamline provisioning, and improve overall operational efficiency.
- Documenting and refining support processes to improve service quality and reduce recurring issues.
- Applying and enforcing security standards (MFA, conditional access, endpoint protection), monitoring system health and performance, and providing reporting and recommendations to maintain stability and resiliency.
Required Skills
- Bachelor’s degree required; Computer Science, Information Systems, or related field preferred.
- 5+ years of IT support experience in enterprise environments, with strong knowledge of Windows OS and hardware; ability to learn macOS and Linux.
- Experience with Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365.
- Proficiency with PowerShell and Microsoft Graph API for orchestration and automation of account and service provisioning, with familiarity in code versioning and change control processes.
- Hands-on experience with endpoint management and ITSM platforms (Intune, Jamf, SCCM, Jira Service Management or similar).
- Strong communication skills with proven ability to support users onsite.
- Ability to lift and move IT equipment up to 50 lbs.
Beneficial Skills
- Experience with virtualization and desktop delivery platforms (VMware, Hyper-V, Citrix, Azure Virtual Desktop, AWS).
- Scripting and automation beyond core requirements (Python, Ansible, Terraform, or similar).
- Experience with voice, video, and collaboration platforms (Zoom, Microsoft Teams, or similar).
- Knowledge of software packaging, scripted installations, and deployments.
- Experience running technology product initiatives, including evaluations, requirements gathering, business case development, and full project delivery.
- Chocolatey Software Packages
- Certifications such as A+, MCP, MCSE, CCNA, RHCSA (or equivalent).
Top Skills
Active Directory
Ansible
AWS
Azure Virtual Desktop
Citrix
Exchange Online
Hyper-V
Intune
JAMF
Jira Service Management
Linux
macOS
Microsoft 365
Microsoft Entra Id
Microsoft Graph Api
Powershell
Python
Sccm
Terraform
VMware
Windows
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